IT Operations Lead

Responsibilities

• Own day-to-day IT operational oversight across internal staff and third-party managed service providers
• Ensure service delivery performance meets defined service level agreements (SLAs), including:
• Help Desk performance and responsiveness
• Infrastructure stability and uptime
• User onboarding and offboarding processes
• Act as the primary escalation point for IT/Vendor operational issues affecting business users
• Monitor and report on IT service performance metrics and drive continuous improvement with IT
• Provider oversight and governance for IT projects and initiatives, ensuring:
• Alignment with IT strategy and roadmap
• Defined scope, timelines, and accountability
• Cordination between internal teams and vendors
• Monitor project execution and escalate risks, delays, or resource gaps
• Ensure projects are delivered in a controlled, repeatable, and documented manner
• Lead IT preparation for:
• Regulatory examinations (FDIC, FFIEC)
• Internal and external audits
• Coordinate and maintain audit-ready documentation, including:
• Policies and procedures
• Vendor documentation (SOC reports, contracts, risk assessments)
• Evidence of control execution
• Track and manage remediation of IT/Vendor audit findings to completion
• Maintain a continuous state of readiness, reducing reactive IT audit efforts
• All other duties as assigned

Qualifications

• A strong foundation in information technology in a governance role along with strong vendor management experience
• Bachelor’s degree in computer science, information systems, or a related field
• 8+ years in an IT governance/vendor management and/or project management role
• The ability to work on call as needed
• The ability to troubleshoot complex problems
• The ability to coordinate and bring key stakeholders to decisions and move efforts forward
• A willingness/ability to manage projects/project coordination
• A detailed and organized approach
• The ability to multi-task and prioritize to meet deadlines
• To work both independently and as an integral part of a team
• Strong verbal and non-verbal communication skills
• To focus on key priorities and thrive in a complex and ever-changing environment
• A service-oriented and patient attitude in stressful and challenging situations
• To stay current on latest industry trends and technologies
• A willingness to learn and contribute to company’s financial growth and profitability

Benefits

Parkside Financial Bank & Trust provides competitive benefits for all our employees, including:

• Competitive salary with bonus
• Medical, dental, and vision insurance
• 401(k) Plan + Employer Match
• Tuition Reimbursement
• Employee charitable giving support
• Company paid parking
• More!

We are committed to providing an inclusive workplace that accommodates the diverse needs of all individuals.