IT Operations Engineer

About the role

Reporting to the Manager of Service Operations, the IT Operations Engineer is responsible for expert-level knowledge of Brown University Health’s server and network environment. Employees are expected to role model the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Provides support to other engineers and analysts within the team.
• Develops and documents processes for maintaining security, high availability, system management, application content management, and performance management/monitoring.
• Responsible for performance management and reporting on all enterprise-wide servers within Brown University Health.
• Provides support for Infrastructure projects and personnel.
• Manages server patch management, including maintenance and required platform upgrades.
• Handles server and file backup and recovery.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or IT Security is preferred.
• Industry certification on management and operation of at least one of: Cisco UCS, Citrix XenApp, Azure, AWS, Windows Server, Cisco networking, or VMware.
• Two or more years of increasingly responsible related work experience in server systems management and operations in an enterprise environment.
• Experience in the following focus areas:
  • High availability
  • Security design, including embedded security/performance intelligence
  • Change management processes for all devices
  • Configuration and firmware/software/hardware installation and operational process for enterprise-wide appliances
  • Consolidation and reporting of performance and capacity enterprise-wide
  • Server disaster recovery
  • TCP/IP including IPv6
• Project management experience.
• Excellent communication and presentation skills.
• Ability to document technical solutions to meet business needs.
• Some experience with Cloud technologies, preferably Azure, AWS, or GCP.

Pay

$86,382.40 - $142,542.40

Schedule

• Monday - Friday, 8:00 AM - 4:30 PM
• 8 hours daily