IT Onsite Technician 2 - Volusia County FL

About the Role

Intrado is looking to hire a 911 Call Center IT Onsite Technician (level 2) to join our team. This role will work with a customer in Volusia County installing and maintaining our equipment, so candidates must be located in or near Volusia County.

Responsibilities

• Responsible for participating in the maintenance of 911 call handling and dispatch systems
• Travel to customer site for maintenance and troubleshooting of software and hardware
• Provide onsite training for all assigned products
• Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility
• Provide remote support to the customers as needed

Requirements

• High school diploma or GED required
• Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred
• Minimum 2 years of technical customer service experience required
• Minimum one year installation or software training experience preferred
• Ability to reimage servers is a plus
• Minimum 2 years experience with networking, Windows based servers and workstations required
• Minimum 1 year experience with Oracle and SQL preferred
• Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
• Basic telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
• Basic knowledge of Word and Excel required
• On-call required and night shift work dependent on customer request/updates

Travel

• Local travel throughout Florida
• Mileage is paid, but candidates must have their own working vehicle

Benefits

• Comprehensive medical, dental, vision, life, and disability coverage
• Paid time off
• 401(k) retirement plan
• Paid parental leave
• Access to a robust library of personal and professional training resources
• Employee discounts
• Critical illness and hospital indemnity insurance
• Access to legal support
• Pet insurance
• Identity theft protection
• Employee Assistance Program (EAP) with free mental health resources/support

Pay

The starting salary is anticipated between $26.50 and $31.50 an hour and will be commensurate with experience. This role is eligible for overtime.

Schedule

11am – 7pm, Monday through Friday