IT Observability Engineer (952)

About the role

This role helps provide visibility into the health, performance, and availability of applications, infrastructure, servers, network devices, SD-WAN equipment, critical internal services, ERP systems, ERP integrations, and other supporting technology environments.

Responsibilities

• Configure, maintain, and improve monitoring across assigned IT observability platforms.
• Build and maintain alerts, thresholds, dashboards, reports, sensors, monitors, and operational views.
• Support monitoring for applications, infrastructure, servers, network devices, SD-WAN equipment, critical internal services, ERP systems, ERP integrations, and related technology services.
• Work with tools such as Dynatrace, PRTG, and Splunk to support application performance visibility, infrastructure monitoring, log analysis, dashboards, alerts, searches, reports, sensors, and operational monitoring use cases.
• Help improve alert quality by reducing noise, tuning thresholds, identifying duplicate alerts, and improving actionable event visibility.
• Support automated incident generation, event routing, escalation workflows, and monitoring-to-ITSM integrations.
• Work with application, infrastructure, network, and operations teams to gather monitoring requirements and translate them into effective observability solutions.
• Troubleshoot monitoring gaps, failed monitors, alerting issues, dashboard problems, integration failures, and event management issues.
• Aid in ServiceNow ITOM and ITSM integrations, including Event Management, Alert Management, event-to-incident workflows, and automated incident creation.
• Build or maintain scripts, queries, custom monitors, API integrations, PowerShell automation, SQL queries, or REST-based integrations as needed.
• Participate in incident, problem, and root cause analysis activities by providing monitoring data, alert history, event timelines, and dashboard insights.
• Maintain documentation for monitoring configurations, dashboards, alert logic, integrations, support procedures, and operational handoffs.
• Partner with senior engineers and platform SMEs to improve monitoring coverage, observability practices, automation, and service reliability.

Requirements

• 3+ years of hands-on experience with enterprise monitoring or observability platforms, including configuring alerts, dashboards, sensors, reports, or event management workflows.
• Practical experience using monitoring data, alerts, logs, dashboards, or event information to support troubleshooting, incident response, and service reliability.
• Working knowledge of IT operations processes, including incident management, problem management, escalation, and operational support.
• Experience building or maintaining alerts, dashboards, reports, monitors, or operational views.
• Ability to work with technical teams to understand monitoring needs and implement practical observability solutions.
• Strong communication skills with the ability to explain technical issues clearly to technical and non-technical stakeholders.
• Ability to work independently while also collaborating with senior engineers, platform owners, and operational teams.

Preferred Qualifications

• Experience with Dynatrace, including infrastructure monitoring, APM, dashboards, alerting, problem detection, synthetic monitoring, or integrations.
• Experience with PRTG, including sensors, probes, device monitoring, network monitoring, alerting, maps, or reporting.
• Experience with Splunk, including SPL, searches, dashboards, alerts, reports, log analysis, or operational monitoring use cases.
• Experience with ServiceNow ITOM or ITSM, especially Event Management, Alert Management, monitoring integrations, or automated incident creation.
• Experience with PowerShell, SQL, Python, REST APIs, scripting, automation, or custom monitoring.
• Experience supporting monitoring for applications, infrastructure, servers, network equipment, SD-WAN devices, integrations, ERP systems, or critical business services.
• Familiarity with alert correlation, AIOps concepts, event routing, incident escalation, automated remediation, or root cause analysis.
• Experience creating technical documentation, support procedures, runbooks, or knowledge articles.