IT Network/Systems Manager - Support

About the role

This position oversees the daily operations of the assigned IT area and supports a wide range of technical solutions and systems. The role includes acting as a technical authority and requires leadership and collaboration with internal departments, external partners, vendors, and stakeholders to optimize functions and improve operational efficiencies.

Responsibilities

• Supports daily operations of all City departments, focusing on resolving hardware, software, and service-related issues.
• Engages with internal customers, facilitates effective response, and supervises an IT team responsible for support tickets and daily operational support.
• Collaborates with the IT Director to ensure reporting of service delivery and project status through the IT Governance structure is effective and consistent with City policies for IT authority and network connectivity.
• Develops and implements an IT strategic plan through collaboration and information gathering with department leaders to determine IT systems, services, processes, and policies needed throughout the assigned IT area.
• Manages a technical department responsible for procuring, installing, and maintaining computer hardware, software, products, and supplies necessary to keep computer systems operable.
• Mentors, advises, and coaches subordinates to build technical proficiency and encourage excellent customer service.
• Oversees the implementation, operation, and maintenance of applications and network equipment in all assigned IT areas.
• Advises City leadership, to include the MWRD Director and Water Resources Board if applicable, on the selection of IT solutions to achieve business functions and operational efficiencies.
• Researches, procures, and implements new technologies.
• Oversees IT projects and works with hardware and software vendors to ensure cost-effective and efficient implementation.
• Ensures assignments and activities of a team or task force are completed within established timelines.
• Provides technical assistance to resolve issues and problems.
• Prepares clear and concise written instructions for audiences with varying levels of understanding.
• Implements network security and conducts intrusion detection, anti-virus, firewall, email filtering, and malware checks where applicable.
• Conducts and verifies data and system backups and develops processes for backup operations and disaster recovery on all data collection devices to protect the integrity of archived and online files.
• Serves as a leader of the IT Governance Committee.
• Updates the committee on projects, recommends actions, and ensures the City meets applicable compliance requirements.
• Manages the daily operation and acts as project manager for the assigned IT area.
• Develops processes and procedures needed for efficient operations within the assigned IT area.
• Delegates authority to the appropriate level of decision-making.
• Ensures consistent training and development throughout the assigned IT area.
• Prepares the assigned IT area plan for emergency operations.
• Prepares budgets for the assigned IT area and makes recommendations to the IT Director and Department Director where applicable.
• Makes recommendations for staffing levels for the assigned IT area, prepares job descriptions, evaluates performance, and administers discipline in accordance with City policies.

Qualifications

• Possess a diploma from an accredited high school or GED equivalent.
• Have a bachelor's degree in computer information systems or a related field. An equivalent combination of education, training, and experience may be considered.
• Have a minimum of three (3) years of progressive information systems work experience.
• Possess a valid driver's license.

Benefits

To learn more about our benefits, please visit this link.

Required Questions

• Do you possess a diploma from an accredited high school or GED equivalent?
• Do you have a bachelor's degree in computer information systems or a related field? An equivalent combination of education, training, and experience may be considered.
• Do you have a minimum of three (3) years of progressive information systems work experience?
• Do you possess a valid driver's license?