IT Network Engineer

About the Role

Performs technical network, telephony, and video surveillance administration work of considerable difficulty under general supervision.

Responsibilities

• Install, modify, and maintain computer networks such as local area networks, wide area networks, Internet access, and other data communications systems.
• Perform network troubleshooting to isolate, diagnose, and repair common network problems.
• Maintain Firewall ACL rules and Remote Access.
• Upgrade data network equipment to the latest stable software and firmware releases.
• Configure and deploy routing and switching equipment.
• Configure, deploy, troubleshoot, and update Session Border Controller.
• Troubleshoot VoIP routing and function using SIP message captures.
• Provision, deploy, maintain, and troubleshoot VoIP phones.
• Research and recommend software and hardware purchases to the Senior Network Engineer.
• Prepare reports regarding usage, network vulnerabilities, and related topics.
• Install and maintain surveillance equipment and software.
• Troubleshoot IP surveillance camera, server, and network operation.
• Assist on-call technicians as needed.

Requirements

• Understanding of Cisco Service Provider routing and switching.
• Understanding of SIP communications and call flows.
• Knowledge of Software Defined Networking Concepts.
• Knowledge of Meraki wireless and VPN technologies.
• Knowledge of basic Analog Phone communications.
• Knowledge of VoIP Gateways/SBCs and Teams Direct Routing.
• Knowledge of current MS Windows Operating systems, MS Windows Server, Hardware Virtualization, Active Directory, MS Azure, and Unified Messaging.
• Skill in professional communications both verbally and in writing.
• Skill in handling stressful situations with hard deadlines and/or conflicting priorities.
• Skill in establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Experience with Microsoft Teams as an Enterprise PBX.
• Experience with Cisco Enterprise routers, switches, and firewall devices.
• Experience planning, organizing, and fulfilling projects that include cooperation between multiple departments and vendors.
• Experience with Video Surveillance Platforms and System Design.

Qualifications

Bachelor’s Degree in Computer Science or a closely related technical field, AND three years of experience in network administration and computer systems. Prior work experience in a government setting is preferred.