IT Manager - Trewhela's School Chile, NORD ANGLIA EDUCATION

Job Responsibilities

• Oversee day-to-day functioning of the school's technology infrastructure, including networks, servers, Wi-Fi, classroom technology, and administrative systems.
• Provide timely, high-quality technical support to faculty, staff, and students.
• Manage device deployment and maintenance (laptops, tablets, projectors, interactive displays, printers, etc.).
• Ensure smooth operation of learning management systems (LMS), student information systems (SIS), and other school software.
• Maintain secure and efficient network, firewall, and wireless infrastructure.
• Manage user accounts, permissions, and access controls.
• Oversee system updates, backups, and data recovery processes.
• Implement cybersecurity best practices and respond to security incidents.
• Collaborate with school leadership to develop and implement a long-term technology plan.
• Evaluate new technologies to support innovative teaching and operational efficiency.
• Manage technology-related vendor relationships, contracts, and service agreements.
• Plan and oversee technology budgets and purchasing.
• Provide training, workshops, and resources to help faculty effectively integrate educational technology.
• Communicate clearly and proactively with administrators, teachers, and staff.
• Support technology use during school events, testing, and assemblies.

Required

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Must have 3+ years of experience in IT administration or management.
• Strong knowledge of networking, Windows/Mac OS, Microsoft 365, and cloud-based systems.
• Experience managing user support in a multi-device environment.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work in a school environment with patience, flexibility, and professionalism.

Preferred

• Experience in K-12 education or a similar academic setting.
• Familiarity with SIS/LMS platforms (e.g., Blackbaud, Veracross, Canvas, PowerSchool).
• Certifications such as CompTIA Network+/Security+, Microsoft, or equivalent.
• Experience managing technology budgets and vendor relationships.