IT Manager, Ops Tech Solutions (OTS)

About the role

You will be leading a team of IT professionals with various skill sets to provide truly innovative technical support to Amazon’s Operations team who fulfill our customer promises millions of times a day. The technology varies between our different facilities, but Amazon’s core IT infrastructure is fully redundant and relies upon top tier vendor hardware networked over fiber optic, copper, and wireless topologies.

Responsibilities

• Inclusively hire, train, and develop a team of IT professionals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Interact with management and staff to provide technical assistance for continuous improvement of IT solutions.
• Establish and maintain a positive, productive relationship with operational partners and staff.
• Lead infrastructure builds in new facilities.
• Plan, organize, schedule, and supervise the day-to-day technical support activities, including troubleshooting, customer service issues, approvals, and installations.
• Measure, monitor, and maintain team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
• Develop and maintain policies, procedures, and processes.
• Oversee management of equipment and parts inventory.
• Create, manage, and support recognition and communication programs.
• Travel up to 30%.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations experience
• Bachelor's degree, or 4+ years of professional or military experience
• Knowledge of Linux or Unix systems administration
• Experience in IT client, server, and network service delivery
• Experience working with stakeholders to communicate issues while balancing business expectations
• Leadership experience in a 24x7 operation supporting physical IT infrastructure (compute, network, storage)

Preferred Qualifications

• Knowledge of hardware architectures
• Experience with system management tools and client/server environments
• Bachelor's degree in Computer Science, Computer Engineering, Information Management, Information Systems, or other related discipline
• Experience in making data driven business decisions
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience in procurement, budgeting, forecasting, or asset management
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Strong analytical problem-solving skills
• Ability to thrive in an ambiguous and fast-paced IT environment and capable of motivating teams
• Proven skills in leadership development and team building

Benefits

We offer competitive compensation packages, including comprehensive healthcare benefits starting on Day 1 and up to 20 weeks of paid parental leave. If you’re not in it for those perks, here is one more: we don’t wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/amazon-ceo-andy-jassy-2025-letter-to-shareholders.