IT Manager - Log Management Services

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands through its integrated global network. We offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, and travel management services to make travel easier and more convenient for customers. Our IT teams innovate and develop technology that redefines how customers rent, buy, and share vehicles across our family of brands.

About the role

The Log Management team provides end-to-end logging capabilities that deliver holistic visibility into the state, health, and efficiency of Enterprise Mobility solutions. This role focuses on leadership, strategic collaboration, and relationship-building to proactively analyze and monitor logging processes, ensuring best practices and efficiencies. You will manage a team of engineers supporting multiple logging tools and partner with application and infrastructure operations teams.

This position is eligible for a hybrid work schedule, including the ability to work from home while also requiring in-person presence at our Lakeside and/or Clayton Corporate HQ campus locations in St. Louis, Missouri.

Responsibilities

• Lead and support a team of IT Engineers focused on supporting multiple application and infrastructure teams who rely on our logging products for development, production support, and compliance requirements.
• Foster a collaborative, inclusive, and high-trust team culture that promotes continuous improvement and professional development.
• Collaborate with internal stakeholders to understand logging requirements, align priorities, and ensure monitoring strategies that support business and technical objectives.
• Facilitate key team activities, including sprint planning, retrospectives, and performance evaluations.
• Oversee team workload, manage project timelines and operational support roadmaps, and allocate resources effectively across multiple high-impact initiatives.
• Proactively identify and remove obstacles to team success, escalating issues when needed and driving timely resolution.
• Support incident response efforts and coordinate with cross-functional teams during service disruptions as needed.
• Manage vendor relationships, including performance evaluations, contract oversight, support coordination, and alignment with service level expectations.
• Ensure logging tools are effectively leveraged in alignment with organizational goals.
• Deliver regular, business-focused reports to Solutions teams that highlight usage trends and recommend improvements to support Enterprise Mobility’s Logging Standards.

Requirements

• Must be presently authorized to work in the U.S. without requiring work authorization sponsorship by our company for this position now or in the future.
• Must reside in St. Louis, Missouri, or the immediate surrounding area.
• Must be able to work a schedule within U.S. Central Standard Time core business hours.
• 6+ years of relevant IT experience.
• Experience managing an application development or infrastructure team through multiple high-priority initiatives.
• Proven experience defining and managing IT projects.
• Experience in strategic planning, incident/risk management, project management, and resource allocation.
• Experience using JIRA, Confluence, or similar collaboration and project tracking tools.
• Must be committed to incorporating security into all decisions and daily job responsibilities.
• Ability to support after-hours or weekend incident response as needed.

Skills

• Strong skills in identifying gaps, risks, or barriers to success and effectively communicating findings to leadership.
• Demonstrated ability to manage conflict and problem resolution in a fast-paced environment.
• Strong relationship-building skills across IT and business functions.
• Excellent analytical, organizational, communication, and interpersonal skills.
• Professional demeanor with a strong sense of ownership, customer service, and a commitment to delivering high-quality results.
• Detail-oriented with strong problem-solving and time management capabilities.
• Skilled in mentoring and coaching IT professionals to deliver on priorities and enable career growth.

Qualifications

• Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or a related field (preferred).
• Experience managing a log management team (preferred).

Benefits

• Market-competitive pay.
• Comprehensive healthcare packages.
• 401k matching & profit sharing.
• Schedule flexibility and work-from-home opportunities.
• Paid time off.
• Organizational growth potential.