IT Manager I

About the role

The IT Manager I oversees and manages technical IT staff, manages on-premises and cloud-based server environments, and ensures alignment with business, security, and compliance requirements.

Responsibilities

• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Provides work direction, career development and performance reviews
• Resolves the more complex problems, escalated by staff and provides direct assistance to end user
• Functions as a liaison to other Hospital groups for ISD staff, when needed
• Recommends and implements procedural changes and improvements to the ever-changing technological environment making it more efficient and responsive to end-user needs
• Provides status reports and feedback to management
• Interacts closely with other Hospital departments to better serve the end user community
• Demonstrates and maintains a broad in-depth knowledge of supported software, related system requirements
• Trains new staff in daily operations and procedures of the department
• Participates in and helps coordinate end-user trainings
• Schedules staff for appropriate trainings

Requirements

Coordinates and supervises the daily activities of a support, production, or operations teams

Qualifications

• Bachelor’s Degree in Computer Science Programming
• 3 years of managing people/leadership experience
• 5-10 years of total IT experiences

Skills

Knowledge and Skills include:

• Coordinating and supervising the daily activities of a support, production, or operations teams
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors
• Decisions and problem-solving are guided by policies, procedures, and business plan; receives guidance and oversight from manager

Pay

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Schedule

Full-Time