IT Manager - Corporate

Responsibilities

• Oversee and manage both the help desk and IT operations teams to ensure efficient and effective service delivery.
• Develop and enforce policies and procedures that enhance service quality and operational performance.
• Implement and monitor performance metrics for both teams to ensure high levels of customer satisfaction and operational efficiency.
• Assist the VP of IT in developing and implementing IT policies and procedures that align with the company’s objectives.
• Ensure compliance with industry standards, legal regulations, and company policies.
• Manage daily IT operations to ensure system integrity, security, and availability.
• Oversee network infrastructure, server maintenance, and other core IT services.
• Lead efforts to improve operational processes and optimize IT resources.
• Ensure timely and effective resolution of IT issues and requests.
• Foster a customer-focused culture within the help desk team to enhance user experience.
• Identify opportunities for IT enhancements and optimization.
• Make recommendations for technology investments that drive business success and improve operational efficiency.
• Collaborate with stakeholders to prioritize and implement IT projects that support business growth.
• Manage relationships with IT vendors to ensure cost-effective purchasing and maintenance of IT equipment and software.
• Oversee the management and tracking of IT assets, ensuring accuracy and accountability.
• Provide leadership, mentoring, and development opportunities for the IT operations and help desk teams.
• Foster a collaborative and innovative team culture to ensure continuous improvement and growth.
• Assist in the preparation and management of the IT budget, ensuring cost-effectiveness and alignment with strategic goals.
• Analyze and forecast IT costs, providing insights and recommendations to the Vice President of IT.

Requirements

• Bachelor’s Degree from an accredited college or university in Computer Science, Information Technology, or a related field.
• ITIL (Information Technology Infrastructure Library) certification preferred.
• Five years of relevant IT support work experience.
• Three years managing direct reports.

Skills

• Advanced computer skills.
• Proficiency in Microsoft Suite (Word, Excel, PowerPoint).
• Knowledge of various operating systems, security access, operations security, and database services.
• Knowledge and understanding of enterprise, network, systems/endpoint, application, and data protection issues and security risks.
• Well-developed leadership skills in a matrix organization structure.
• Ability to work effectively within a culturally diverse environment.
• Ability to understand and lead technical resources.
• Ability to work independently and with a high degree of professionalism.
• Naturally curious, self-driven, and motivated to meet goals and objectives.
• Strong communication, organizational, and listening skills.
• Ability to work in a fast-paced environment on deadline and with variable hours.
• Solid time management, organization, and prioritization skills.
• Flexible, open to the evolution of processes and new information; adapts behavior and work methods accordingly.

Physical and Mental Demands

• Regularly required to sit and talk or hear, and rely on close vision, depth perception, and ability to adjust focus.
• Occasionally required to stand, walk, and carry up to 25 lbs.
• Occasionally required to work extended hours.
• Frequently required to write with prolonged use of keyboard.
• Frequently required to meet multiple demands from several people.
• Reports to work on a regular basis and is absent only for reasons of illness, emergency, or other approved leaves.

Work Environment

Work is performed in the office, with hybrid availability of 1 to 2 days a week. The noise level in the work environment is usually moderate.

Pay

$110,000 to $140,000