IT Manager

About the Role

Pluckers Wing Bar is hiring an IT Manager to help build and run our IT department across 34 restaurant locations and a corporate office in Austin, TX. We are looking for someone who wants to build, not just manage. This department is young and growing, with a solid foundation but plenty of work to do to mature operations, improve processes, and scale for continued growth. The ideal candidate is willing to lead the team and roll up their sleeves to get the work done, whether it’s collaborating on technical projects, managing vendors, or presenting to leadership.

Responsibilities

• Work alongside the existing IT team to deliver infrastructure projects, system deployments, and technical improvements across 34 locations.
• Own vendor relationships, contracts, procurement, and IT budget management.
• Establish and enforce standard operating procedures, documentation, and change management.
• Evaluate the current technology environment and drive improvements.
• Partner with the IT Director on department strategy, staffing recommendations, and long-term planning.
• Lead the team day-to-day, including 1-on-1s, workload management, mentorship, and accountability.
• Serve as the primary IT point of contact for operations, marketing, finance, and executive leadership.
• As the department matures, take on full people management responsibilities, including hiring, performance reviews, and building out the team.

Qualifications

• 6–10 years of progressive IT experience with both hands-on technical work and team leadership.
• At least 2 years managing or leading an IT team.
• Strong hands-on experience with Microsoft 365, enterprise networking, endpoint management, and security.
• Demonstrated experience with vendor management, IT budgets, and procurement.
• Multi-location or distributed environment experience required; restaurant, retail, or hospitality experience strongly preferred.

Who We Are Looking For

You have done the technical work, managed people, and continued to stay hands-on. You are proactive, operationally disciplined, and treat the department like it’s yours to build. You communicate effectively, push back professionally when needed, and are not afraid to defend your opinions about how IT should run.

Benefits

• 100% company-paid medical, dental, and vision insurance.
• Paid time off and holiday pay.
• Paid parental leave for qualifying employees.
• Employee discount programs, free food at Pluckers, and company outings.
• Support for certifications and professional development.

Pay

Salary: $115,000 – $135,000 annually, commensurate with experience.

Schedule

• Corporate office in Austin, TX, with regular visits to restaurant locations.
• Monday through Friday, 8:30 AM – 5:00 PM.
• Occasional evening or weekend work for critical infrastructure events or major deployments.
• Local travel with occasional overnight for new store openings or vendor meetings.

This role offers real trajectory—you’ll shape how the department grows, who we hire next, and how we operate. If you’re ready to build something and aren’t afraid to get your hands dirty, we want to talk.