IT Manager
for section headings.
We need to use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information.
Let's extract prose for About the role: The Position Overview paragraph(s). There's also earlier description about company mission etc. Might be considered About the role? The instruction: About the role heading for section headings (e.g. About the role, Responsibilities...). So we can put the Position Overview under About the role.
We also have earlier paragraphs about Lahlouh's business model, mission, core capabilities. That's more about company, not role. Might be considered About the role? Could include as part of About the role? But the instruction says preserve ALL substantive information. So we need to include that info somewhere. Could be part of About the role as well (company overview). Or we could create a separate section like "About the company" but not in allowed headings. Since only allowed headings are those listed, we should fit everything under those headings. The About the role could include company description as context.
Thus About the role section will contain paragraphs: Lahlouh’s business model..., mission..., core capabilities..., Position Overview.
We need to format as
for prose. If multiple paragraphs, separate
tags.
Now Responsibilities: list of Key Responsibilities bullet points. We'll output
- each.
Now Requirements: Required Qualifications bullet points.
Now Qualifications: Preferred Qualifications bullet points.
Now Benefits: statement about benefits-eligible.
Now Pay: statement about salary based on experience.
Now Schedule: Full-Time.
We must not include location/shift as heading; we could embed location info in About the role paragraph maybe.
We need to ensure we don't include fluff like "FLSA Status: Exempt", "Department: IT", "Reports To: CIO". Those are substantive metadata; we could include them in About the role paragraph as part of role details. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include those details in a short paragraph.
Thus About the role could have multiple paragraphs: first about company, second about role details (position, reports to, location, schedule, FLSA, department). Then Position Overview paragraph.
Let's craft.
Now ensure we don't repeat job title as heading. We'll not include "IT Manager" as heading.
Now produce HTML fragment.
Check for any boilerplate: "Powered by JazzHR 5Ag4pfVfkD" remove.
Now produce final.
Let's draft:
About the role
Lahlouh’s business model is built on solving end‑to‑end supply chain problems, not simply processing transactional print orders. The company focuses on developing collaborative, comprehensive solutions that meet all the communication needs of clients’ dynamic and evolving marketplaces. Its mission is to provide the highest quality, most cost‑effective business communications solutions available. Core capabilities include sheet‑fed offset print fulfillment/distribution logistics, dynamic digital & large format print, packaging design & print, mailing, marketing promotions, bindery & finishing, promotional products, online (e‑commerce) solutions, and workflow automation solutions.
Position: IT Manager • Reports To: CIO • FLSA Status: Exempt • Department: IT • Location/Shift: Blue Ash, OH (Onsite) – occasional travel to San Leandro, CA • Schedule: Full‑Time
Lahlouh Inc., the leading nationwide digital printing company, is seeking an experienced and hands‑on IT Manager to lead day‑to‑day IT operations across the organization. This position is based onsite at the Blue Ash, Ohio office and will manage a small, distributed team of internal IT staff and external support resources while remaining actively involved in the technical work required to support Lahlouh’s employees, offices, and technology environment. Occasional travel to the San Leandro, California office will be required. This is a hands‑on, player‑coach position. The IT Manager will manage IT support and operations, coordinate IT projects and initiatives, support IT‑related compliance activities, manage vendors, and oversee purchasing and administrative functions within IT. At the same time, this individual must be comfortable personally troubleshooting and resolving technical issues when needed, particularly for escalated issues or when local IT coverage is unavailable.
Responsibilities
- Lead day‑to‑day IT operations and provide direction, prioritization, and support to internal IT staff and external support resources
- Manage, coach, and develop IT support personnel, including workload management, performance expectations, escalation support, and accountability
- Remain actively involved in IT support and operations by personally troubleshooting and resolving technical issues when appropriate, particularly escalated issues and situations where local IT coverage is unavailable
- Diagnose and resolve issues involving Windows workstations, Microsoft 365, user accounts and access, printers, networks and WiFi, hardware, business applications, and other end‑user technology
- Perform or assist with onsite technology and infrastructure work, including workstation deployments, equipment replacement, network and server room troubleshooting, cabling, printers, and other physical technology needs
- Oversee help desk operations and ticket management to ensure issues and requests are appropriately prioritized, assigned, communicated, documented, and resolved
- Serve as an escalation point for significant IT issues, outages, recurring problems, and technology needs affecting business operations
- Coordinate and manage IT projects and initiatives from planning through completion, including priorities, timelines, internal and external resources, status tracking, issue resolution, and stakeholder communication
- Lead IT‑related compliance activities, including client security questionnaires, audit support, policy and procedure documentation, evidence gathering, remediation activities, and coordination with business stakeholders
- Manage IT vendor relationships and coordinate IT purchasing and administrative activities, including purchase orders, invoice review, software and service renewals, licensing, hardware purchasing, and budget tracking
- Maintain and improve IT documentation, including SOPs, knowledge base content, system and asset inventories, vendor information, infrastructure documentation, and escalation procedures
- Support technology requirements across Lahlouh facilities, including office moves, infrastructure upgrades, network and telecommunications services, and onsite technology readiness. Travel occasionally to the San Leandro, California office to support projects, site needs, and the California IT team
Requirements
- 5+ years of progressive experience in IT support, systems administration, infrastructure, IT operations, or a related technical role
- 2+ years of experience leading, supervising, or providing technical direction to IT staff or support teams
- Strong hands‑on technical experience supporting Windows‑based business environments, Microsoft 365, end‑user hardware, printers, networking, WiFi, identity and access, and common business applications
- Demonstrated ability and willingness to personally troubleshoot and resolve technical issues while also managing people, projects, vendors, and operational responsibilities
- Experience serving as a senior technical escalation point and coordinating IT projects involving multiple stakeholders, vendors, or technical resources
- Experience supporting IT compliance activities, including security questionnaires, audits, policies, evidence gathering, or related documentation
- Strong troubleshooting and problem‑solving skills with the ability to independently investigate issues and drive them through resolution
- Strong written and verbal communication and organizational skills, with the ability to manage multiple priorities and communicate effectively with end users, technical staff, vendors, managers, and business leadership
- Experience working with IT vendors and managing technology purchasing, licensing, renewals, invoices, or related administrative activities
- Ability to work onsite full‑time in Blue Ash, Ohio and travel occasionally to San Leandro, California as business needs require
Qualifications
- Experience in manufacturing, printing, logistics, distribution, or another operationally intensive business environment
- Recent hands‑on systems administration, infrastructure, networking, or senior‑level technical support experience in addition to management responsibilities
- Experience supporting SOC 2 audits, client security reviews, cybersecurity questionnaires, or similar compliance processes
- Familiarity with ITSM/ticketing systems, endpoint management, remote monitoring and support tools, asset management, and IT documentation platforms
- Experience
for prose. We need to preserve all substantive information. Let's extract prose for About the role: The Position Overview paragraph(s). There's also earlier description about company mission etc. Might be considered About the role? The instruction: About the role heading for section headings (e.g. About the role, Responsibilities...). So we can put the Position Overview under About the role. We also have earlier paragraphs about Lahlouh's business model, mission, core capabilities. That's more about company, not role. Might be considered About the role? Could include as part of About the role? But the instruction says preserve ALL substantive information. So we need to include that info somewhere. Could be part of About the role as well (company overview). Or we could create a separate section like "About the company" but not in allowed headings. Since only allowed headings are those listed, we should fit everything under those headings. The About the role could include company description as context. Thus About the role section will contain paragraphs: Lahlouh’s business model..., mission..., core capabilities..., Position Overview. We need to format as
for prose. If multiple paragraphs, separate
tags. Now Responsibilities: list of Key Responsibilities bullet points. We'll output
- each.
Now Requirements: Required Qualifications bullet points.
Now Qualifications: Preferred Qualifications bullet points.
Now Benefits: statement about benefits-eligible.
Now Pay: statement about salary based on experience.
Now Schedule: Full-Time.
We must not include location/shift as heading; we could embed location info in About the role paragraph maybe.
We need to ensure we don't include fluff like "FLSA Status: Exempt", "Department: IT", "Reports To: CIO". Those are substantive metadata; we could include them in About the role paragraph as part of role details. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include those details in a short paragraph. Thus About the role could have multiple paragraphs: first about company, second about role details (position, reports to, location, schedule, FLSA, department). Then Position Overview paragraph. Let's craft. Now ensure we don't repeat job title as heading. We'll not include "IT Manager" as heading. Now produce HTML fragment. Check for any boilerplate: "Powered by JazzHR 5Ag4pfVfkD" remove. Now produce final. Let's draft:
About the role
Lahlouh’s business model is built on solving end‑to‑end supply chain problems, not simply processing transactional print orders. The company focuses on developing collaborative, comprehensive solutions that meet all the communication needs of clients’ dynamic and evolving marketplaces. Its mission is to provide the highest quality, most cost‑effective business communications solutions available. Core capabilities include sheet‑fed offset print fulfillment/distribution logistics, dynamic digital & large format print, packaging design & print, mailing, marketing promotions, bindery & finishing, promotional products, online (e‑commerce) solutions, and workflow automation solutions.
Position: IT Manager • Reports To: CIO • FLSA Status: Exempt • Department: IT • Location/Shift: Blue Ash, OH (Onsite) – occasional travel to San Leandro, CA • Schedule: Full‑Time
Lahlouh Inc., the leading nationwide digital printing company, is seeking an experienced and hands‑on IT Manager to lead day‑to‑day IT operations across the organization. This position is based onsite at the Blue Ash, Ohio office and will manage a small, distributed team of internal IT staff and external support resources while remaining actively involved in the technical work required to support Lahlouh’s employees, offices, and technology environment. Occasional travel to the San Leandro, California office will be required. This is a hands‑on, player‑coach position. The IT Manager will manage IT support and operations, coordinate IT projects and initiatives, support IT‑related compliance activities, manage vendors, and oversee purchasing and administrative functions within IT. At the same time, this individual must be comfortable personally troubleshooting and resolving technical issues when needed, particularly for escalated issues or when local IT coverage is unavailable.
Responsibilities
- Lead day‑to‑day IT operations and provide direction, prioritization, and support to internal IT staff and external support resources
- Manage, coach, and develop IT support personnel, including workload management, performance expectations, escalation support, and accountability
- Remain actively involved in IT support and operations by personally troubleshooting and resolving technical issues when appropriate, particularly escalated issues and situations where local IT coverage is unavailable
- Diagnose and resolve issues involving Windows workstations, Microsoft 365, user accounts and access, printers, networks and WiFi, hardware, business applications, and other end‑user technology
- Perform or assist with onsite technology and infrastructure work, including workstation deployments, equipment replacement, network and server room troubleshooting, cabling, printers, and other physical technology needs
- Oversee help desk operations and ticket management to ensure issues and requests are appropriately prioritized, assigned, communicated, documented, and resolved
- Serve as an escalation point for significant IT issues, outages, recurring problems, and technology needs affecting business operations
- Coordinate and manage IT projects and initiatives from planning through completion, including priorities, timelines, internal and external resources, status tracking, issue resolution, and stakeholder communication
- Lead IT‑related compliance activities, including client security questionnaires, audit support, policy and procedure documentation, evidence gathering, remediation activities, and coordination with business stakeholders
- Manage IT vendor relationships and coordinate IT purchasing and administrative activities, including purchase orders, invoice review, software and service renewals, licensing, hardware purchasing, and budget tracking
- Maintain and improve IT documentation, including SOPs, knowledge base content, system and asset inventories, vendor information, infrastructure documentation, and escalation procedures
- Support technology requirements across Lahlouh facilities, including office moves, infrastructure upgrades, network and telecommunications services, and onsite technology readiness. Travel occasionally to the San Leandro, California office to support projects, site needs, and the California IT team
Requirements
- 5+ years of progressive experience in IT support, systems administration, infrastructure, IT operations, or a related technical role
- 2+ years of experience leading, supervising, or providing technical direction to IT staff or support teams
- Strong hands‑on technical experience supporting Windows‑based business environments, Microsoft 365, end‑user hardware, printers, networking, WiFi, identity and access, and common business applications
- Demonstrated ability and willingness to personally troubleshoot and resolve technical issues while also managing people, projects, vendors, and operational responsibilities
- Experience serving as a senior technical escalation point and coordinating IT projects involving multiple stakeholders, vendors, or technical resources
- Experience supporting IT compliance activities, including security questionnaires, audits, policies, evidence gathering, or related documentation
- Strong troubleshooting and problem‑solving skills with the ability to independently investigate issues and drive them through resolution
- Strong written and verbal communication and organizational skills, with the ability to manage multiple priorities and communicate effectively with end users, technical staff, vendors, managers, and business leadership
- Experience working with IT vendors and managing technology purchasing, licensing, renewals, invoices, or related administrative activities
- Ability to work onsite full‑time in Blue Ash, Ohio and travel occasionally to San Leandro, California as business needs require
Qualifications
- Experience in manufacturing, printing, logistics, distribution, or another operationally intensive business environment
- Recent hands‑on systems administration, infrastructure, networking, or senior‑level technical support experience in addition to management responsibilities
- Experience supporting SOC 2 audits, client security reviews, cybersecurity questionnaires, or similar compliance processes
- Familiarity with ITSM/ticketing systems, endpoint management, remote monitoring and support tools, asset management, and IT documentation platforms
- Experience