IT Manager

Essential Job Functions

• Oversee daily IT operations across all clinic and administrative sites.
• Supervise IT support staff, including hiring, training, coaching, mentoring, and performance management.
• Manage endpoint devices including desktops, laptops, mobile devices, printers, peripherals devices and clinical equipment integrations.
• Maintain and monitor cybersecurity tools including firewalls, endpoint protection, email security, and vulnerability management.
• Auxiliary with security audits, risk assessments, and remediation efforts.
• Oversee the maintenance and optimization of server environments and cloud services.
• Oversee and maintain enterprise network infrastructure including switches, routers, access points, WAN, and site-to-site connectivity across all locations.
• Manage and support the organization’s phone systems.
• Ensure disaster recovery and business continuity plans are tested and maintained.
• Support EHR systems, practice management systems, and third-party healthcare applications.
• Manage relationships with telecommunications, software and hardware vendors.
• Oversee the purchase, deployment, and lifecycle management of hardware and software assets.
• Lead technical implementations, e.g. site builds, hardware refreshes, and software deployments.
• Adhere to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH and OSHA.

Community Clinic Essential Competencies

• Service: Treats every patient and coworker with empathy, respect, and a genuine desire to help.
• Ownership: Takes responsibility for their actions, follows through on commitments, and upholds high standards even when no one is watching.
• Adaptability: Remains flexible, open to change, and willing to learn in order to meet the evolving needs of our patients, teams, and organization.
• Collaboration: Works together with openness and respect, shares information freely, and supports co-workers to provide seamless, high-quality care.
• Problem Solving: Approaches challenges with curiosity, finds practical solutions, and takes initiative to improve processes and patient experiences.

Role Specific Essential Skills/Competencies

• Strong individual contributor supervisory skills. Creates accountability for performance and service standards.
• Strong understanding of enterprise networking, VoIP systems, cloud infrastructure, cybersecurity controls, and system administration.
• Ability to troubleshoot complex cross-site connectivity and performance issues.
• Understands the intersection of IT systems and clinical operations.
• Demonstrates proactive risk management mindset.
• Can communicate technical information clearly to non-technical leaders and staff.