IT Manager

About the role

The IT Manager is responsible for overseeing the day-to-day operations of the IT department, including IT support, systems, infrastructure, applications, and technology services.

Responsibilities

• Oversee the day-to-day operations of the IT department, including IT support, systems, infrastructure, applications, and technology services.
• Manage and provide direction to IT staff, including assigning work, establishing priorities, and monitoring performance.
• Maintain and support the organization's hardware, software, networks, servers, and other IT infrastructure.
• Oversee the installation, configuration, maintenance, and upgrades of IT systems and equipment.
• Provide technical support and guidance to employees and work to resolve hardware, software, network, and system issues.
• Assist with the planning and implementation of IT projects, system upgrades, and new technology initiatives.
• Support the security, reliability, and availability of the organization's systems, networks, and data.
• Establish and maintain IT policies, procedures, standards, and documentation to support effective IT operations.
• Manage relationships with IT vendors and service providers and monitor the quality and effectiveness of services provided.
• Work with other departments to identify technology needs and implement solutions that improve efficiency and support business operations.
• Assist with management of the IT budget and monitoring expenditures to ensure resources are used effectively.
• Perform other duties as assigned.

Qualifications

• Education: Bachelor's degree in computer science, information systems, or a related field.
• Experience: At least five years of experience in IT or systems administration.
• Previous experience managing or leading IT staff is preferred.

Skills

• Strong knowledge of computer systems, networks, hardware, software, and IT infrastructure.
• Experience with IT security, data protection, backup, and disaster recovery practices.
• Experience managing IT projects, system implementations, and technology upgrades.
• Strong problem-solving, analytical, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with employees at all levels of the organization and handle sensitive and confidential information.
• Ability to manage multiple priorities, projects, and deadlines.
• Strong organizational skills and attention to detail.

Requirements

• Must be familiar with ERP systems, EPICOR preferred.
• Proficiency with Microsoft Office software programs.
• Must be willing to travel.