IT Logistics Warehouse Lead

About the role

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO: The IT Logistics Warehouse Lead is responsible for leading the day-to-day execution of IT logistics and warehouse operations within a fast-paced, customer-focused environment. This is a hands-on leadership role combining operational execution, IT asset management, inventory control, team coordination, and continuous improvement. The Warehouse Lead provides daily direction to associates, monitors workload and performance, removes operational blockers, and serves as the first point of escalation for process, system, quality, and service-related issues. The successful candidate will lead by example, maintain high standards of accuracy and accountability, and ensure operations are completed safely, efficiently, and in accordance with established global processes and Standard Operating Procedures (SOPs).

Responsibilities

• Lead and coordinate daily IT logistics and warehouse activities, ensuring work is prioritized and completed in line with operational requirements and customer commitments.
• Provide clear daily directions to warehouse associates, including workload allocation, task delegation, and prioritization.
• Maintain a hands-on presence within the operation and actively support the team during periods of increased volume or operational demand.
• Monitor performance against key service, quality, productivity, accuracy, safety, and cost metrics.
• Act as the first point of escalation for operational, process, quality, or system-related issues.
• Escalate risks, blockers, SLA concerns, and resource constraints to management in a timely manner.
• Promote accountability, teamwork, engagement, and a positive working environment.
• Support management with associate performance, attendance, timekeeping, and other day-to-day people-related matters.
• Manage and review associate timecards to ensure accuracy and timely completion.
• Coordinate the movement of IT assets through inbound, processing, inventory, provisioning, and outbound workflows.
• Support receiving activities, including shipment verification, inspection, processing, and accurate system