IT Logistics Support Specialist

What You'll Be Doing:

• Provide exceptional customer service proactively to all students and staff.
• Support the movement of IT equipment throughout the district using KCPS vehicles.
• Deploy and maintain operating systems and software titles using Mobile Device Management tools, such as Mosyle, Apple School Manager, and Microsoft Intune.
• Research and implement preventative maintenance procedures for district technology devices.
• Follow procedures to move, add, change, and update equipment in the Asset Management inventory system.
• Receive, organize, and store inventory.
• Provide support during device refresh projects, student, and staff deployment events.
• Thoroughly troubleshoot malfunctioning equipment and processes for warranty repairs.
• Lead and/or participate in special technology projects as required.

Minimum Qualifications:

• A high school diploma or GED.
• Knowledge and experience with hardware warranty procedures.
• Knowledge of desktops, laptops, tablets, displays, and other common peripheral devices.
• Excellent organizational skills.
• Ability to educate users on new software, hardware, policies, and procedures.
• Ability to lift up to 40 lbs up to a height of 4 feet occasionally.
• Current driver’s license and access to a personal vehicle for travel in district (mileage reimbursement provided).

Preferred Qualifications:

• Knowledge of ITIL processes.
• Service Management and Asset Management tools experience.
• Experience with large-scale technology deployments.
• Experience with Mobile Device Management tools (Mosyle, Microsoft Intune).