IT Logistics Coordinator
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow.
About the role
The Repair Coordinator will provide onsite services for a global team, coordinating in-warranty repairs, updating repair status and invoicing for repair costs, troubleshooting devices, managing delivery and deployment logistics, processing received deliveries, validating new asset receipts, escalating discrepancies, conducting inventory audits, and assisting with e-waste services.
Responsibilities
- Coordinate in and out of warranty shipping and repairs with third-party vendors/manufacturers for damaged equipment
- Provide updated information on repair status and invoicing for repair costs
- Troubleshoot devices to determine possible issues
- Manage and process delivery and deployment logistics request tickets
- Process and record received deliveries of existing equipment
- Confirm and validate new asset receipts of hardware received
- Escalate, report, and manage discrepancies between hardware assets physically received
- Monitor and report inventory stock levels in accordance with established thresholds
- Maintain and track hardware to and from the inventory storerooms
- Perform hardware recovery upon employee terminations and laptop replacements
- Identify disposition of returned assets
- Assist in arranging and managing e-waste services
Requirements
- HS Diploma or equivalent
- Minimum 1 year of Inventory Management experience
- Extensive understanding of IT equipment, models, and accessories, including Windows, macOS, Android, and iOS devices
- Excellent ticket management hygiene
- Responsive and efficient communication via email, Slack, and Zoom, exhibiting a high level of professionalism
- Knowledge of storeroom safety and operations
- Strong verbal and written skills for customer interactions
- 2+ years of Inventory Management, imaging, and deployment experience
- Knowledge and experience using ServiceNow, Jamf, BigFix, and other device management/service delivery software
Qualifications
- Ability to work onsite following Milestone and Client safety guidelines
- Knowledge and experience with ServiceNow, Jamf, BigFix, and other device management/service delivery software
Skills
- ServiceNow
- Jamf
- BigFix
Benefits
Compensation: Estimated Pay Range: $20.92 - $26.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Pay
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Schedule
Exact schedule will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Company Commitment
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.