IT Lab Tech

About the Role

Support hands-on instructional labs for the School of Information Technology by maintaining networks and computers. Responsibilities include installation, rack configuration, imaging hard drives, network wiring, upgrades, and troubleshooting.

Responsibilities

• Maintain and configure instructional lab networks and computers (imaging, wiring, upgrades, troubleshooting)
• Assist School of Computing and Informatics instructors with lab preparations
• Manage inventory of hardware (computers, peripherals, networking equipment, cabling) and software (OS, drivers, licensing)
• Provide open lab hours for student assignments outside scheduled class times
• Maintain a logbook to track student lab usage and produce usage reports
• Work within tight time constraints for lab setups and maintenance
• Ensure lab organization, cleanliness, and removal of screen locks
• Assist faculty in developing new course materials
• Set up and lead laboratory sessions
• Provide lab supplies (paper, cleaning spray, paper towels, whiteboard markers)
• Perform independent research and tutor students
• Monitor department systems, ensure compliance with computer usage policies, and respond to issues

Other duties logically associated with the position may be assigned.

Requirements

• Hold or be working toward CompTIA A+ certification

Benefits

• Health & Wellness: Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses. Employee Assistance Program offering confidential counseling, legal consultations, financial planning, and other resources.
• Financial & Retirement: Pre-tax or post-tax payroll deductions for retirement savings.
• Educational Benefits: Fee remission for employees, spouses, and legal dependents.

For more details, visit Ivy Tech Benefits.