IT Kiosk Associate

Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. Job Description Are you passionate about technology and helping others solve problems? Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site point of contact for end users, providing front-line technical support in a fast-paced laboratory environment. This position plays a critical role in ensuring uninterrupted daily operations by delivering exceptional customer service, troubleshooting technical issues, and supporting IT systems and equipment across the site. What You'll Do As an IT Kiosk Associate, you will provide first-level technical support and assist with the efficient management of IT requests and equipment. Responsibilities include: Act as the on-site IT kiosk representative supporting daily business operationsServe as the primary point of contact for end-user technology support requestsLog, categorize, prioritize, and monitor incoming IT tickets to ensure timely resolution or escalationTroubleshoot and resolve basic hardware, software, connectivity, and system-related issuesMaintain inventory and oversight of PCs, laptops, and other computing devicesUpdate ticketing systems, logs, and databases to ensure accurate documentation and trackingGenerate and modify reports used for system monitoring and support activitiesMaintain organized and accurate IT documentationCommunicate effectively with employees and stakeholders regarding support requests and issue resolutionFollow applicable GMP, GLP, and quality system requirementsPerform all work in a safe, efficient, and compliant manner Qualifications Preferred Skills & Qualifications Strong troubleshooting and problem-solving abilitiesUnderstanding of computer hardware, operating systems, networking, and connectivity conceptsProficiency with Microsoft Office applicationsExcellent written and verbal communication skills with the ability to explain technical concepts to non-technical usersStrong organizational and documentation skillsAbility to prioritize multiple tasks in a fast-paced environmentUnderstanding of quality-focused or regulated environments, including GxP principles, is a plusAbility and willingness to learn new systems, software applications, and processesCommitment to delivering an exceptional customer experience Minimum Qualifications Associate degree or higher in Information Technology, Computer Science, or a related fieldPrevious experience in a customer service or technical support environmentExperience supporting PC operating systems, basic networking, and connectivity issuesProficiency with Microsoft Office SuiteAuthorization to work in the United States indefinitely without restriction or sponsorship Additional Information The position is onsite Monday through Friday, from 8am-5pm. Candidates currently living within a commutable distance of Lancaster, Pennsylvania, are encouraged to apply. We Offer a Comprehensive Benefits Package Including Medical, dental, and vision coverageLife and disability insurance401(k) with company matchPaid holidays and paid time offPersonal daysCareer development opportunities Join our team and help ensure the technology that supports critical scientific work runs smoothly every day. Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.