IT Inventory Technician L1

Job Overview

The Inventory Tech I is a well-balanced, skilled operator that feels at home and drives impact wherever they are placed in the warehouse or office setting. This individual works closely in support of Service Desk and other cross-functional teams to be a key success component of the company's asset lifecycle and high-quality service delivery. The ideal candidate will possess strong analytical skills, business acumen and a capacity to dive deep to solve complex problems. Experience partnering with cross-functional business and technical teams is a requirement. The candidate must be a self-starter and be able to execute at both a tactical and strategic level with a strong attention to detail.

About the Role

This position requires a strong understanding of inventory management systems, physical setup of desks, hotel desks, war rooms, and monitors, internal replenishment, and equipment processing. The ideal candidate will have experience in supply chain, operations, logistics, or inventory management and will be able to work in a deadline-driven work environment, re-prioritizing on a regular basis to remain current with business needs.

Responsibilities

• Physically setup desk setups/hotel desks, war rooms/events and monitors
• Assist with the unloading of shipments received to the facility
• Use inventory management systems to accurately stow/move equipment to its location in the warehouse/stockroom
• Fulfill requests for equipment and provide support to adjoining teams
• Collaborate with forecasting on shipments received, including parts and quantities
• Receive and process equipment from suppliers and various sites
• Pack and prepare for shipping company
• Knowledge of OSHA Compliance
• Utilize shipping software and shipping address verification
• Receive into Asset Management systems
• Labeling and staging of equipment
• Terms collection, suspend phone lines
• Clean computers and assign to location
• Hold for Data Wiping
• Check asset into legal hold section, confirm weekly in asset management system that legal hold is still noted; Remove hard drive
• Images, and encrypts laptop computers (PC & Mac)
• For; numbers (FTE, Intern, & CW), upgrade laptop for FTE/Intern, replacement laptop for CWs, Break/Fix Laptops, Service Desk loaner and Event loaners, etc.
• Configures and provides computers for remote locations within regional orgs (i.e. EMEA, LATAM, USC, APAC)
• Updates Internal Asset Management system of record (ITAM) reflecting deployed assets
• Handles issues during the laptop provisioning process including but not limited to; submits and follows up on tasks for missing AD accounts for numbers and Failures of Imaging Server and/or bugs with laptop images themselves
• Configures laptops, desktops, and tablets with the specified OS, software, and hardware, appropriate for the various departments
• Provisions and configures mobile devices for; numbers (FTE, Intern, & CW), upgrades for FTE/Intern, replacement phones for CWs, Break/fix phones, Help Desk loaners and Event loaners, etc.
• Adds and removes tethering and international data features
• Resets voicemails
• Troubleshoots connectivity issues
• Responds to mobile alerts due to usage
• Corporate enrollments and line releases
• Lost/Stolen Device Management: Assign and remove devices from users, get information out of ticket system, wipe devices from previous users, and send phones to repair vendors
• Task Management
• Ensures proper movements and updates in Inventory Management System
• Manages individual task backlog
• Manages team task backlog and escalations, when applicable
• Reviews and reports out 30% statistical random sample size of close tasks weekly for quality and timeliness of deliveries
• Maintains monitoring and driving task handling quality process across team
• Maintains task queue to meet or exceed targets, ensure quick time to fulfillment, and maintain high quality
• Reports out trending issues

Requirements

• Minimum 2 years of experience in supply chain, operations, logistics or inventory management
• Ability to work in a deadline-driven work environment; ability to re-prioritize on a regular basis in order to remain current with business needs
• Self-motivated; ability to handle multiple responsibilities under limited supervision
• Ability to influence others in a positive and professional manner

Qualifications

• Strong analytical skills, business acumen and a capacity to dive deep to solve complex problems
• Experience partnering with cross-functional business and technical teams
• Self-starter and able to execute at both a tactical and strategic level with a strong attention to detail

Skills

• Strong analytical skills
• Business acumen
• Capacity to solve complex problems
• Experience partnering with cross-functional teams
• Self-starter
• Attention to detail

Benefits

At Milestone, we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Pay

Compensation: Estimated Pay Range: $25.37 - $31.00 USD Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Schedule

N/A

Company Culture

Milestone Technologies is committed to fostering a culture of inclusion and diversity. We believe that a diverse workforce brings a variety of perspectives and ideas, which ultimately leads to better decision-making and innovation. We strive to create a workplace where everyone feels valued and respected, regardless of their background, race, gender, or any other characteristic.