IT Intern (Fort Wayne, IN)

Essential Duties & Responsibilities

• Provide first-level technical support for hardware, software, printers, phones, and business applications.
• Aid users with Microsoft Windows, Microsoft 365, email, and common business software applications.
• Diagnose and troubleshoot desktop, laptop, printer, and basic network connectivity issues.
• Set up, configure, repair, and deploy PCs, laptops, printers, mobile devices, and peripheral equipment.
• Support server maintenance, system updates, patching, and inventory tracking.
• Support network infrastructure including switches, wireless access points, VPN connectivity, and firewalls.
• Participate in cybersecurity initiatives including endpoint protection, password management, and security awareness.
• Document technical procedures, configurations, and issue resolutions.
• Assist in developing training materials and provide end-user training when needed.
• Cook with vendors regarding defective equipment, repairs, licensing, and warranty support.
• Assist with ERP, manufacturing, and production-related business systems as assigned.
• Assist with special IT projects, infrastructure upgrades, and technology improvement initiatives.
• Maintain professionalism and excellent customer service while interacting with employees across departments.
• Perform additional duties as assigned.

Education & Experience

• Two or more years educational experience in related fields of study and / or work experience preferred.
• Strong analytical, troubleshooting, and problem-solving skills are essential.
• Candidates must be able to communicate technical information clearly to non-technical users, demonstrate strong organizational skills, manage multiple tasks and priorities effectively, and show a willingness to learn new technologies while working in a team-oriented environment.

Language Skills Ability

• Ability to read and interpret technical instructions, correspondence, and documentation.
• Ability to effectively communicate with employees, vendors, and management in both written and verbal formats.

Reasoning Skills

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form and troubleshoot issues involving several variables in standardized situations.

Physical Demands

• The position may require sitting, standing, walking, kneeling, lifting equipment up to 40 pounds, and working with computer and networking hardware.

Work Environment

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This is an internship position