IT Intern

About the role

This is a part-time Helpdesk Technician Intern position providing front-line support to internal customers and working on a variety of technology projects.

Responsibilities

• Monitors and maintains the organizational computer system's daily performance.
• Provides technical support, troubleshoots and resolves urgent technical issues, while responding to help requests in person and by phone.
• Identifies and escalates complex issues to management.
• Compiles daily or weekly issues log for management.
• Installs and repairs computer hardware and software, cleans computers, and runs diagnostic programs.
• Writes user manuals and trains staff as needed.

Requirements

• Working towards a degree in an IT field or a combination of experience and IT certifications.
• Working knowledge of Google Workspace, Chrome OS, Microsoft Windows, and VMWare Horizon is a plus, but not required.
• Excellent customer service skills.
• A true passion for technology.

Benefits

• No Sunday work.
• Weekly pay.
• Quarterly bonuses based on profitability.
• On-site wellness facility available 24 hours a day.