IT Intern

Responsibilities

• Receive and triage IT trouble calls for the company.
• Windows PC trouble shooting and repairs.
• Work closely with System and Network Administrators for escalation of tier 1 issues.
• Perform general computer and server administration duties including installation, maintenance, upgrades, and troubleshooting.
• Administer and configure Office 365, SharePoint, and Teams.
• Administer general security controls such as antivirus, endpoint encryption, and access control.
• Set up user accounts, permissions and passwords.
• Administer multifactor authentication and remote access.
• Maintain health of IT environment.
• Monitor Security Information and Event Management (SIEM).
• Interface with vendors to procure and maintain IS/IT devices.
• Document IS/IT processes.
• Provide on-call and weekend support when needed.
• Prepare users by designing and conducting training programs.

Requirements

• Ability to work flexible hours and/or different shifts, if needed.
• Ability to work in a safe professional manner adhering to all regulatory requirements including OSHA, EPA, State and Federal Regulations.
• Able to arrive to work on-time and work each day as scheduled.

Qualifications

• 1 year of experience in IT role preferred.
• Strong technical aptitude, problem solving, critical thinking, and oral and written communication.
• Ability to research and solve complex issues independently.
• Willingness and ability to learn new skills, share with others, and apply skills as needed.
• Ability to maintain confidentiality with sensitive external and internal information.
• Ability to function successfully in both team and independent work environments.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

Benefits

• Competitive wages.
• Tuition Assistance.
• Peer-to-Peer recognition and Years of Service Awards.
• Every other Friday off as we are on the 9/80 schedule.
• Free catered lunch on the Friday/payday that we work.

Pay