IT Intern

About the role

The IT Intern will support the day-to-day operations of the IT department, including desktop support, workstation provisioning, software installation, account management, AV support, and general troubleshooting.

Primary Responsibilities

• Provide direct technical support to users across the organization, including troubleshooting hardware, software, network connectivity, and data access issues.
• Provision and configure Mac and Windows computers, including installing software and preparing devices for new employees.
• Create, modify, and remove user accounts across various IT platforms.
• Aid with AV support for meetings and corporate events, including video conferencing systems, audio systems, digital screens, digital signage, and related equipment.
• Troubleshoot and resolve hardware and software issues, escalating when needed.
• Support IT documentation by creating and updating guides, procedures, and internal knowledge base articles.
• Assist with hardware upgrades, equipment setup, and resource optimization.
• Provide general support for IT projects and infrastructure improvements as needed.

Skills and Qualifications

• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical field.
• Strong interest in IT support, systems administration, networking, AV, and workplace technology.
• Basic understanding of Mac and Windows operating systems.
• Strong problem-solving skills with the ability to troubleshoot computers, devices, networks, and software issues.
• Excellent written and verbal communication skills.
• Strong time management skills and the ability to prioritize tasks effectively.
• Ability to work independently while also collaborating with the IT team.
• Willingness to occasionally support events or urgent IT needs outside of standard business hours.
• Experience with Microsoft 365, Google Workspace, Kandji MDM, Zoom, Mimecast, or similar platforms is a plus.