IT Intern

Your Tasks

• Work with IT Manager to understand and support IT system requirements
• Manage IT inventory assets using internal ITSM tool (BITS)
• Install, configure, and maintain end devices (PCs, smartphones, printers, tablets)
• Handle and resolve incidents and service requests following ITSM processes
• Ensure proper ticket documentation, categorization, and escalation
• Perform basic troubleshooting and root cause analysis
• Prepare end-of-life devices for recycling in line with IT security protocols
• Support hardware upgrades (RAM, disks) for workstations and laptops
• Ensure KPI compliance for Windows devices (patching, antivirus, BitLocker)
• Maintain IT documentation and asset records
• Identify improvement opportunities and support automation initiatives

Your Profile

• Available to work on-site in Auburn Hills
• Available to work 20–29 hours per week during the school year (flexible schedule)
• Available to work 30–40 hours per week during the summer (flexible schedule)
• Position planned to start August 1, 2026, or later depending on availability
• Currently enrolled in a college or university program (graduation year 2027 or later) and pursuing a degree in Information Systems or similar discipline
• Basic topology network knowledge
• Basic network knowledge
• Microsoft Software
• Software installation