IT Infrastructure & Operations Manager

Duties

• Configure, maintain, and troubleshoot LAN/WAN infrastructure including routers, switches, and firewalls.
• Support day-to-day network operations including incident resolution, change management, and performance monitoring.
• Aid in the design and implementation of network architecture improvements to enhance reliability, scalability, and security.
• Maintain accurate network documentation, diagrams, and configuration records.
• Participate in on-call to support critical network infrastructure.
• Assist in the configuration and maintenance of cloud VPN tunnels and hybrid connectivity.
• Collaborate with cloud teams to ensure proper VPC networking, security groups, and routing configurations.
• Gain exposure to cloud-native networking tools such as AWS VPC, CloudWatch, and GCP Cloud Networking.

Skills

• Network: Catalyst switches, ISR routers, Meraki, DNA Center, VPC, GCP, AWS, etc.
• Protocols: TCP/IP, DNS, DHCP, SNMP, NTP, STP, LACP, OSPF, BGP, ACLs, VPN
• Tools: Network monitoring platforms (e.g., SolarWinds, PRTG, or similar), Wireshark, CLI-based troubleshooting, monitoring tools like DynaTrace is a plus and basic scripting knowledge (Python or PowerShell) for automation tasks is a plus
• Familiarity with ITSM platforms (ServiceNow preferred) for ticket management

Education

• Cisco CCIE certification (preferred)
• Exposure to GCP or AWS networking (VPC, VPN, routing)
• AWS Certified Cloud Practitioner or Google Associate Cloud Engineer (nice to have)
• Experience with SD-WAN solutions (Cisco Viptela or Meraki)
• Knowledge of ITIL framework and change management processes

Experience

• Basic scripting knowledge (Python or PowerShell) for automation tasks

Pay

$95-105/hr *based on experience