IT Infrastructure Engineer II

About the role

Full‑time IT Infrastructure Engineer II position based at the corporate office (Enterprise) in Appleton, WI. After initial on‑site onboarding, the role may transition to a hybrid schedule (3+ days on‑site/week, 2 remote). Candidates must reside in Wisconsin to be considered. The engineer provides technical design, solutioning, and direction across projects, initiatives, and operational teams; consults on new systems, upgrades, reengineering efforts, and ongoing operational support; defines, implements, and manages lifecycle standards for IT services and infrastructure (data centers, servers, desktops, virtualization/cloud platforms, storage, monitoring, end‑user productivity tools); delivers advanced support to ensure system availability and stability; and assists with RFP development, vendor management, and procurement of hardware, software, and services.

Responsibilities

• Promote and uphold the Fox Purpose, Mission, Vision, and Values
• Provide expert technical consultation across projects; serve as the infrastructure subject matter expert to drive successful delivery of initiatives
• Research, plan, and implement new or enhanced infrastructure components and systems to support lifecycle management, key initiatives, and operational reliability
• Provide operational support to maintain system availability and stability, delivering expert‑level troubleshooting and deep technical assistance as needed
• Develop and document installation and configuration processes, including system diagrams, overviews, SLAs, and transition support materials
• Administer and manage capacity across infrastructure services, including servers, Active Directory, storage/backup, virtualization, operating systems, and end‑user tools
• Research, recommend, and implement innovative solutions to improve processes, leveraging automation and existing tools where appropriate
• Assist and/or oversee special projects as required
• Create and share KPIs to measure and communicate the overall health and performance of supported systems

Requirements

• Associate’s or Bachelor’s degree in Information Systems (or equivalent experience)
• Preferred: Bachelor’s degree in Computer Science, Management Information Systems, or Business
• Certifications such as MCSE, VCP, and/or SCSN are desirable
• Three or more years of experience working with server operations, systems enterprise, and application technologies
• Advanced knowledge of enterprise networking, including TCP/IP, routing, virtualization, SAN/NAS, Microsoft SQL, Microsoft Azure, Microsoft 365, cloud vendors and solutions, and IT security
• Scripting knowledge (PowerShell, Python, Batch)
• Advanced experience with telephony systems is a plus
• Comfortable managing multiple projects simultaneously
• Advanced experience translating business requirements into technical solutions
• Experience supporting and troubleshooting complex technologies
• Familiar with DR/BCP practices in relation to hybrid cloud offerings
• Proven ability to provide efficient and professional responses verbally and in writing to users at all levels
• Math: intermediate statistics or advanced algebraic equations
• Ability to work in a fast‑paced environment
• Ability and willingness to travel and work varied hours, including occasional evenings and weekends