IT Infrastructure Engineer (Contract)

About the role

This is a temporary position employed through an agency.

Responsibilities

• Administer servers, virtualization platforms, storage systems, and network infrastructure
• Manage switching, firewall rule implementation, VPN, and wireless networks
• Act as Tier 3 escalation point for complex infrastructure incidents
• Lead incident resolution for infrastructure-related issues
• Lead root cause analysis and problem management efforts
• Execute and lead complex changes, upgrades, and deployments
• Ensure backup, recovery, and disaster recovery processes are effective
• Maintain system performance, uptime, and reliability across all sites
• Develop and maintain documentation, standards, and runbooks
• Mentor junior administrators and provide technical guidance
• Cook Cable Plant Management
• Coordinate warranty service and return merchandise authorizations
• Collect, record, and distribute technical and administrative documentation
• Organize technical and administrative electronic records assuring integrity
• Assist with the development and compliance of department policies, procedures and work instructions
• Comply with company Information Security requirements and policies
• Maintain a well-organized and clean layout in defined storage areas
• Maintain regular attendance including being at work, being on time to work and working full shifts
• Other duties as assigned

Competencies

• Adaptability
• Communications
• Dependability
• Initiative
• Teamwork
• Work Quality

Summary of Education, Experience & Certification

Average of 5 years of relevant experience, or equivalent combination of education and experience. MCITP, CompTIA A+, or Network+ certification preferred.

Required Knowledge, Skills & Abilities

• Experience with FreshService or similar ITSM platforms
• Experience with NIST 800-171 / CMMC Level 2 network and server compliance
• Familiarity with CMDB best practices
• Ability to work well independently and cross-functionally as part of an established and growing team
• Ability to manage a project effectively to completion
• Strong knowledge of networking (switching, routing, firewalls)
• Demonstrated ability to support Windows Server
• Demonstrated ability to support Windows Failover Cluster
• Demonstrated ability to support Hyper-V
• Experience with virtualization platforms and storage systems
• Backup and disaster recovery expertise
• Ability to troubleshoot complex, multi-system issues
• Strong leadership and mentoring skills
• Strong customer service background and technical writing skills
• Ability to communicate well in person, email, and telephone
• Ability to work effectively in a highly organized manner and be extremely detail oriented
• Strong communication, time-management, and problem-solving skills
• Ability to read, analyze, and interpret technical documents
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions within all levels of an organization
• Ability to problem solve with limited to no established process and guidance and to interpret instructions
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus
• Experience with Cyber-security/major incident response strongly preferred
• Ability to travel as required
• Ability to work outside of core business hours as required

Pay

The expected WA salary range for this position is between $109,000.00 - $150,00.00 USD. Actual compensation will be determined based on experience, education, location, and other factors permitted by law.

About Greenpoint Technologies

Greenpoint delivers nose-to-tail VIP Jet aircraft interiors for private clients and Heads-of-State. We are proud to be known in the aerospace industry for our design and engineering innovation, award-winning company culture, and on-time delivery of our beautiful products. We use leading-edge tools and employee-built processes to deliver extraordinary, one-of-a-kind custom aircraft interiors. It’s complex work, but we work smart. In return for hard work, collaboration, and creativity, our people experience a culture custom built for high achievers:

• Big jobs and stretch assignments
• High accountability environment, with transparent decisions aligned to values, open communication, and engaged leadership
• Ability to make a big, visible impact on the end product

Equal Opportunity Employer

We welcome diverse contributions and provide equal employment opportunities to all individuals without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.