IT Helpdesk Technician
About the role
Ludlum Measurements, Inc. is seeking a driven and personable IT Helpdesk Technician to support our operations in Sweetwater, TX. This entry-level position is ideal for a problem-solver eager to launch a career in IT. You will serve as the primary point of contact for our organization's technical needs, handling day-to-day support for hardware, software, and connectivity issues. We provide comprehensive on-the-job training, allowing you to learn enterprise-level IT practices, including Active Directory, virtualization, and security environments. We value a problem-solving mindset and strong communication skills over prior technical experience.
Schedule
Full-Time, In-Person
Responsibilities
- Operating Systems: Familiarity with Windows 10/11 and Microsoft 365.
- Hardware & Peripherals: Basic knowledge of troubleshooting PCs, laptops, and office printers.
- Networking: knowledge of IP, DNS, and Wi-Fi connectivity.
- Communication: Ability to explain technical concepts to non-technical users.
- Problem-Solving: A "can-do" attitude and patience when assisting others.
- Ticketing: Experience with help desk ticketing systems is a plus.
- Perform other related duties as assigned.
Skills & Qualifications
- High school diploma or equivalent required
- Ability to manage multiple tasks and meet deadlines
- Strong communication and problem-solving skills
- Must be reliable and extremely trustworthy
- Ability to maintain confidential and meticulous records
Benefits
- Health, Dental, and Vision Insurance
- Life Insurance
- 401(k) with company match
- Paid time off and holidays
- Flexible Spending Account
- Opportunities for professional growth and development
About Ludlum Measurements
Ludlum Measurements, Inc. designs and manufactures radiation detection instruments used in environmental, industrial, and governmental applications around the world. Since 1962, we’ve been dedicated to building reliable products and providing exceptional customer support to help protect people and the environment. When you join Ludlums, you will learn new skills, acquire knowledge, and use these values to help grow in your career and fulfill your professional goals. We have a technical, clever talent pool here and want you to join us!