IT Help Desk Tier I

About the role

We are seeking a skilled and customer-focused Helpdesk Support Specialist to provide first- and second-level technical support to on-site and remote users. The role involves troubleshooting hardware, software, operating system, and basic network issues while providing timely and professional customer service. This is a full-time direct hire opportunity.

Responsibilities

• Provide technical support through phone, email, chat, and ticketing systems
• Troubleshoot hardware, software, Windows, Microsoft Office, and basic networking issues
• Install, configure, maintain, and upgrade computers, peripherals, and applications
• Manage, prioritize, document, and resolve helpdesk tickets within established SLAs
• Support on-site and remote users and escalate complex issues when needed
• Assist with antivirus monitoring, system patching, and IT security activities

Qualifications

• High school diploma or equivalent required
• Minimum 1 year of IT customer support experience required
• 1–3 years of Helpdesk or Service Desk experience preferred

Skills

• Knowledge of Windows, Microsoft Office, hardware, software, and basic networking
• Strong troubleshooting, analytical, communication, and customer service skills
• Ability to support on-site and remote users

Benefits

• Comprehensive benefits package
• Paid time off beginning at 15 days annually
• Nine company-paid holidays and one personal day annually

Pay

Competitive hourly pay: $18.95–$26.76 per hour

Schedule

Monday–Friday, 8:00 AM–5:00 PM