IT Help Desk Technician II

About the role

Western Partitions, Inc. (WPI) is a leading contractor specializing in interior and exterior contracting services. Founded in 1972, WPI has built a reputation for excellence through its commitment to quality, safety, and integrity.

Responsibilities

• Technical support for hardware, software, and networking issues via phone, email, chat, and in person.
• Act as the first point of contact for IT support requests from WPI staff.
• Escalate complex problems to senior team members.
• Manage and document support tickets in IT ticketing software.
• Monitor help desk queue and prioritize incoming tickets.
• Troubleshoot connectivity, network, and client VPN issues.
• Install, maintain, and troubleshoot client applications.
• Resolve email-based issues and coordinate with senior team members.
• Order and provision new client computers, smart phones, iPads, and VOIP phones.
• Perform hardware repairs and upgrades.
• Create and maintain documentation for internal processes.
• Occasionally work late nights and weekends for system upgrades and maintenance.

Requirements

• Basic Requirements: Associates degree in Information Systems, Computer Science, or related field OR equivalent industry experience.
• Minimum Requirements: Exceptional written and interpersonal skills, proven ability to prioritize workload, team-oriented attitude, ability to learn new skills quickly, strong knowledge of MS Windows, core network components, and common mobile products.
• Preferred Requirements: Microsoft, CompTIA, or other industry certifications.

Benefits

• Competitive pay
• Incentive bonus plan
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, accidental death, and disability benefits
• Flexible paid time off policy and paid holidays
• Professional development opportunities and certifications

Qualifications

WPI is an equal opportunity employer and offers a comprehensive benefits package designed to meet the needs of its employees.