IT Help Desk Technician [211402]

Key Responsibilities

• Install, configure, troubleshoot, maintain, and optimize computers, peripherals, printers, scanners, and mobile devices.
• Provide day-to-day support for desktop operating systems, productivity suite applications, and production-related technology.
• Troubleshoot hardware, software, network, and connectivity issues.
• Configure and maintain antivirus and endpoint security solutions.
• Support user account management, permissions, group policies, and password management within directory services.
• Maintain IT asset inventory, including laptops, desktops, mobile devices, and related equipment.
• Support wireless networking, third-party applications, and mobile device management.
• Manage support tickets and ensure timely response and resolution.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Support employee onboarding and offboarding, including account creation, equipment setup, asset recovery, and license management.
• Production Systems & Operations Support:
• Assist with enterprise resource planning system implementation, maintenance, and continuous improvement efforts.
• Support data entry accuracy and system integrity across production and business processes.
• Help track, analyze, and report operational Key Performance Indicators (KPIs).
• Work with production teams to identify and resolve technology-related issues affecting operations.
• Provide administrative and technical support to Operations as needed.
• Collaborate with departments to improve efficiency through technology and process improvements.

Must-Have Qualifications

• High School Diploma or GED.
• Minimum 1 year of Help Desk, Desktop Support, or Technical Support experience.
• Strong troubleshooting and problem-solving skills.
• Proficiency with desktop operating systems and productivity suite applications.
• Experience using spreadsheet applications.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work independently and as part of a team.
• Ability to lift and move equipment weighing up to 50 pounds.
• Successful completion of background check and drug screening.

Nice-to-Have Qualifications

• Experience supporting technology in a manufacturing or industrial environment.
• Working knowledge of: Directory services, network domain management and policy configuration, fundamental networking protocols, wireless networking, network security appliances, various operating systems and mobile devices.
• Experience with enterprise resource planning systems and manufacturing software.
• Understanding of AI tools and platforms used in business environments.
• Experience supporting multifunction printers, scanners, and production-related hardware.
• Strong customer service mindset with exceptional interpersonal skills.
• Ability to work effectively in situations with limited direction and changing priorities.

What We Offer

• Competitive compensation.
• Exciting career growth opportunities.
• Collaborative and supportive team environment.
• Opportunity to build a stable, long-term career with an industry leader.