IT Help Desk - Second Shift

Location

Columbia, SC (Onsite)

Schedule

Monday‑Friday, 40 hours/week, 2nd Shift (2pm‑10pm)

Position Overview

The IT Help Desk / Tier 1 Support Technician provides first‑level technical support. This role is primarily onsite at the Columbia, SC repack warehouse, with remote support for Smyrna and occasional travel to Florence for plant support.

Key Responsibilities

• Provide Tier 1 technical support for end users in a manufacturing and warehouse setting
• Troubleshoot hardware, software, printers, and basic application issues
• Perform basic network connectivity troubleshooting, including switches and cabling
• Assist with and maintain physical network cabling within the warehouse and plant areas
• Support workstations, scanners, and peripherals used in manufacturing and logistics operations
• Document issues and resolutions in the ticketing system
• Provide remote support to the Smyrna location
• Travel occasionally to the Florence plant to support onsite IT needs
• Escalate complex issues to higher-level IT support as needed

Required Qualifications

• A minimum of 2 years of IT Help Desk or Tier 1 Support experience (additional experience preferred)
• Basic IT troubleshooting and customer support skills
• Exposure to network connectivity troubleshooting
• Hands‑on experience with physical network cabling
• Comfortable working in a warehouse or manufacturing environment
• Strong communication and customer service skills
• Must be local to the Columbia, SC area and able to work onsite

Work Environment

Onsite support in a battery manufacturing and repack warehouse environment. Remote support for additional facilities. Occasional travel to plant locations.