IT Help Desk Leader
Intuitive Research and Technology Corporation · Huntsville, AL · 2 mo ago
Information TechnologyFull-time
About the role
We are seeking an IT Help Desk Leader to coordinate day-to-day help desk operations while providing advanced technical support for end users. This role serves as the primary escalation point for complex hardware, software, and network issues, helping ensure timely resolution of support requests and a high level of customer service.
Responsibilities
- Coordinate day-to-day help desk operations
- Provide advanced technical support for end users
- Serve as the primary escalation point for complex hardware, software, and network issues
- Help ensure timely resolution of support requests
- Ensure a high level of customer service
- Assist with improving support processes
- Mentor team members
- Maintain a reliable and efficient IT support environment
Requirements
- BS or BA degree in Computer Science, Information Systems, or related field
- 5 years of IT support experience
- Experience coordinating or leading help desk operations
- Strong knowledge of Microsoft Windows, Microsoft 365, Active Directory, SharePoint, and networking fundamentals
- Experience supporting desktop hardware, software, printers, mobile devices, and user accounts
- Strong troubleshooting, customer service, communication, and organizational skills
- Ability to obtain and maintain a security clearance
Qualifications
- Desired Microsoft certifications
- CompTIA A+ or equivalent experience
- Experience administering Microsoft Windows Server environments
- Experience with Information Assurance or Information Security
- Knowledge of DFARS and CMMC compliance requirements
Skills
- Technical problem solving
- Excellent communication skills
- Attention to detail
- Prioritization of multiple tasks
Benefits
Join our team that encourages creativity, welcomes initiative, and seeks excellence. Start Building Your Future today!
Pay
Commensurate with experience
Schedule
N/A
Benefits
N/A
Contact
Our process is to respond and to work with the requestor to identify a workable accommodation to the application process.