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Jobs · Information Technology · Texas

IT Help Desk I- Fort Worth

EECU · Fort Worth, TX · 2 wk ago
Information TechnologyFull-time

About the role

EECU is excited to announce an opening at our downtown Fort Worth office for a Help Desk Support I representative. The position's primary responsibility is receiving and addressing support requests from end-users of the organization's desktop computing environment.

Responsibilities

The Help Desk Support position supports the following: troubleshooting and diagnosing issues with hardware, software, peripherals, user access rights and permissions, then addressing and resolving issues within the individual's skillset that can be resolved quickly, or escalating issues that require more skill or time to resolve.

  • Receives telephone calls and help desk requests from users experiencing problems with computer software or hardware and responds appropriately
  • Ensures all incoming items are documented in the ticket system and contacts users with recently closed tickets to ensure issues are resolved and follows up on tickets where IT may be waiting on additional input
  • Essential functions include IT Help Desk Support, User Provisioning, On-site support, Hardware configuration and installation, and Ticket follow-up

Requirements

  • High school diploma
  • Associates degree in IT or A+/Net+ certifications preferred
  • 1-year experience in a Help Desk role, or recent IT education or training
  • Ability to accurately perform tasks based on a checklist
  • Ability to absorb new ideas and concepts quickly
  • Good analytical and problem-solving abilities
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to conduct research in order to find solutions to technical problems
  • Ability to present ideas in a business-friendly and user-friendly language
  • Strong customer service orientation
  • Excellent written, oral, interpersonal, and presentational skills
  • High focus on organization

Schedule

This position requires in-office presence at our corporate office in Fort Worth, TX, Monday – Friday 10:00 a.m. to 07:00 p.m. with the ability to work rotating Saturdays.

Qualifications and Compliance

EECU will, in compliance with applicable laws, evaluate an applicant's credit history. Only applicants with good credit history will be considered for open positions. If offered a position with EECU, will have to clear background check including employment, criminal, and drug screen. Responsible for compliance of all Federal and State rules and regulations pertaining but not limited to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg B, Reg Z, Reg DD, Reg E, Reg CC, Service Members Civil Relief, and FCRA/FACTA. Required to attend initial and ongoing annual Bank Secrecy Act training.

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