IT Help Desk/ Desktop Technician - Jr/Mid Level

We're looking for an IT Support Technician who is interested in growing their career in IT. This role serves as the first point of contact for technical inquiries via phone, email, and walk-ins, ensuring timely troubleshooting and resolution.

Responsibilities

• Deliver excellent customer service as the first-level support contact (phone, email, walk-in).
• Document, track, and resolve technical issues, including:
  • Password resets
  • User setups
  • Application support
  • Hardware troubleshooting
  • Phone swaps/support
  • Workstation/laptop configuration and imaging
  • Printer/copier service
• Escalate Level 2+ issues to senior technicians or appropriate support groups.
• Maintain a solid understanding of core technologies (networking, telephony, operating systems, hardware, security).
• Assist with ticketing systems and follow established guidelines.

Requirements

• High School Diploma required.
• 1-3 years in a professional Help Desk or IT Support role preferred.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Construction industry knowledge is a plus.
• Experience from companies such as Geek Squad and UBreakFix is beneficial.
• Onsite position; reliable transportation required.
• Ability to travel occasionally between corporate offices and jobsites within the Denver Metro area during work hours.
• Physical ability to sit, stand, and use office equipment; occasional stooping or kneeling.

Skills

• Desktop support (Windows 11)
• Office 365
• Ticketing systems (ServiceNow experience preferred)
• Laptop imaging

Qualifications

• Certifications: CompTIA A+, Network+ preferred but not required.

Pay

The pay range for this position is $20.00 - $25.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

• This is a fully onsite position in Denver, CO.
• Contract to Hire position.