IT Help Desk Associate

Position Summary

The IT Help Desk Associate will provide daily hands-on assistance and first-level support to CARCHEX employees to ensure system efficiency.

Essential Responsibilities

• Oversight of daily end user system operation to address and resolve technical issues
• Provide technical support to troubleshoot hardware and software issues
• Guide employees in person and remotely through systems configuration, troubleshooting, and maintenance
• Aid IT team with employee help desk tickets
• Maintain detailed documentation of all user requests and resolution steps
• Perform various tasks as requested by the IT team
• Triage issues and escalate to management as needed
• Respond to alerts or emergency issues within 15 minutes during normal business hours and when on-call
• Perform IT audits covering user account, licensing, hardware inventory etc.

Requirements

• Bachelor’s Degree or equivalent work experience
• A minimum of 1 year Help Desk experience
• Ability to diagnose and resolve basic network issues and understanding of networking concepts (LAN/WAN, DHCP, DNS, IP Protocols)
• Hands-on experience with both hardware and software troubleshooting
• Strong communication skills and the ability to work with different levels of employees
• Strong problem solving and analytical skills
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus

Compensation

$22.00 - $26.00 Hourly, based on experience

Schedule

Monday – Friday, 9:00 AM – 6:00 PM (minimum of 40 hours per week)/Full-Time. On call weekend shifts, if necessary.

OFFICE FLSA Status

Non-Exempt