IT Help Desk Administrator

Overview

The IT Help Desk Administrator will provide end‑user support across multiple locations. This role supports desktop and mobile technologies, troubleshoots hardware and software issues, assists with onboarding/offboarding, manages IT assets, and delivers exceptional customer service, including executive‑level support.

Compensation

Salary: $60,000 – $70,000. Bonus: Discretionary. Work Environment: Onsite. Headquarters: Greater Chicago, IL area.

Benefits

• Medical
• Dental
• Vision
• 401(k) with Match

Key Responsibilities

• Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
• Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users.
• Deliver white‑glove support to executives and senior leadership.
• Provision, deploy, configure, and replace laptops, desktops, and related equipment.
• Support Apple iPhones and iPads.
• Assist with employee onboarding/offboarding, device setup, and account management.
• Support conference room and video‑conferencing technologies.
• Maintain IT asset inventory and documentation within the ticketing system.
• Escalate complex issues as needed and contribute to IT projects and process improvements.

Required Qualifications

• 3+ years of Help Desk, Desktop Support, or End‑User Support experience.
• Bachelor's degree in IT, Computer Science, or related field (preferred).
• Hands‑on experience supporting:
  • Microsoft Windows environments
  • Microsoft 365
  • iOS/iPadOS devices
  • Active Directory
  • Remote support tools
  • Endpoint management solutions
• Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
• Strong customer service, communication, and problem‑solving skills.
• Ability to support both technical and non‑technical users.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL are a plus.