IT Fleet and Social Media Coordinator

About the role

About Muschlitz Founded in 1990 and based in Bath, Pennsylvania, Muschlitz Excavating is a full-service site development and excavation contractor serving commercial, industrial, municipal, and residential clients across the Lehigh Valley and beyond. Our crews perform mass earthwork, land clearing, utilities, paving, rock crushing, and other complex site work. Reliable field technology and consistent communication about our people, projects, and career opportunities are increasingly important to our continued growth. The Opportunity We are creating a hands-on coordination role that combines two important areas of responsibility: supporting our company-issued technology fleet and managing our social media presence. This person will keep approximately 110 iPads, iPhones, and hotspots organized and working for field and office employees while also maintaining a consistent, professional flow of company content across social platforms. The right candidate will be organized, resourceful, comfortable working with both people and technology, and willing to move between troubleshooting a device, coordinating with our outside IT provider, visiting a job site for photos, and planning upcoming social media content. Outside resources may assist with copywriting, design, or other specialized work, but this role will own the internal coordination, source material, schedule, and follow-through.

Responsibilities

• Manage the device fleet. Maintain accurate inventory and assignment records for company iPads, iPhones, hotspots, and related accessories, including devices issued, returned, repaired, replaced, or retired
• Coordinate setup and lifecycle activities. Prepare devices for new and existing employees, assist with Apple Business Manager enrollment, software and app updates, Microsoft Authenticator and MFA setup, and repair or replacement logistics
• Provide first-line support. Troubleshoot common device, connectivity, hotspot, printer, phone, and field-application issues for field and office employees, in person or remotely, and document recurring problems
• Partner with our outside IT provider. Learn the provider's systems and processes, gather the information needed for efficient escalation, coordinate access and on-site support, and follow issues through resolution. The outside provider will continue to handle network administration, cybersecurity, infrastructure, and other specialized support
• Develop practical internal capability. As experience grows, take ownership of selected routine tasks currently performed by the outside IT provider when doing so is efficient, appropriately documented, and approved by management
• Support employees in the field. Be available early in the workday to address device issues before they disrupt crews, with occasional travel to local job sites when hands-on assistance is needed
• Manage the