IT Field Technician

Job Summary

S&G Stores is hiring an IT Field Technician to support and maintain technology across a large network of retail and fuel locations. This is a field-based role focused on hands-on troubleshooting, installations, and maintaining uptime across store environments.

Responsibilities

• Provide on-site IT support across store locations based on incoming tickets
• Troubleshoot network connectivity issues (VPNs, firewalls, VLANs, routing)
• Support Windows environments including user accounts, devices, and Microsoft 365
• Aid with basic server and domain-related tasks (user accounts, permissions, policies)
• Install and maintain security camera systems and related hardware
• Troubleshoot POS systems and back-office PCs
• Assist with new store setups, device deployments, and infrastructure upgrades
• Work with internal teams and vendors to resolve technical issues
• Ensure systems remain operational and minimize downtime

Required Qualifications

• Experience in IT support, networking, or system administration
• Strong understanding of: TCP/IP, DHCP, DNS, VPNs, VLANs, and firewall basics (Fortinet experience is a plus)
• Windows OS, Active Directory, and Microsoft 365
• Ability to troubleshoot hardware, network, and system issues independently
• Valid driver’s license and willingness to travel regularly

Preferred Experience

• Experience with POS systems (e.g., Gilbarco Passport or similar)
• Experience with security camera systems and installations
• Experience with Windows Server, Active Directory, and Group Policy

Schedule & Expectations

• Standard workweek with on-call rotation
• Availability required for occasional weekends and holidays as part of support coverage

Work Environment

• Field-based role supporting multiple store locations
• Work is assigned based on ticket demand and operational needs
• Fast-paced environment with a mix of networking, hardware, and support tasks

Compensation & Benefits

• Hourly Pay: $22 – $28 (based on experience)
• Overtime available based on operational needs
• Company vehicle and fuel provided
• Opportunity to gain hands-on experience across networking, infrastructure, and multi-site systems