IT Field Technician

Key Responsibilities

• Install, configure, maintain, and troubleshoot workstations, laptops, printers, scanners, and other peripherals.
• Provide end-user support via phone, email, remote access, and in-person assistance.
• Log, track, and resolve service tickets, escalating issues as needed.
• Participate in an after-hours on-call rotation.
• Maintain IT documentation, asset inventory, and comply with security standards (PCI, SOX, GAP).
• Train users on technology tools and best practices.
• Collaborate with IT teams to improve processes and support services.
• Occasionally travel to other company locations.

Qualifications

• Bachelor's degree in Computer Science, Business, or a related field preferred; equivalent experience considered.
• 5+ years of IT support experience, including Microsoft technologies.
• 2+ years of experience in a compliance-focused environment.
• Microsoft certifications (MCP, MCITP, or similar) preferred.

Additional Requirements

• Valid driver's license and ability to travel as needed.
• Availability for occasional weekend and after-hours work.
• Strong troubleshooting, communication, customer service, and time management skills.