IT Field Technician
Creative Tech · Skokie, IL · 2 wk ago
On-siteInformation Technology$19–$25/hrFull-time
Job Responsibilities
- Work as part of a results-driven team to ensure daily success and client satisfaction
- Master handling, installing, and maintaining the diverse range of equipment we provide to clients: computers, laptops, kiosks, thin clients, and chrome devices
- Respond to service request tickets timely and with considerable attention to detail
- Effectively identify and set work priorities
- Be able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month
- Collaborate with in-house team members to resolve issues and deliver optimal solutions
- Pack computer equipment safely and securely to prepare for shipping
- Drive locally to deliver equipment at client sites
- Provide assistance to other departments as needed
The Ideal Candidate
- Has a passion for IT and takes pride in consistently delivering results
- Has excellent attention to detail and strong organizational skills
- Has excellent customer service and communication skills, ensuring positive client interactions
- Has extensive knowledge of current and recent versions of Windows OS
- Has a solid understanding of network switches, routers, and IP protocols
- Is experienced in troubleshooting and maintaining computer hardware
- Approaches work with a proactive, resourceful, and solution-focused mindset
- Is courteous and professional in communication
- Works well independently as well as in a team environment
- Owns a car with a valid driver’s license
- Is able to travel overnight and out-of-state for multiple days at a time, 1-4 times a month
- Is capable of lifting 30lbs and climbing a ladder when necessary
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Paid time off (including your birthday!)
- Retailer plan
- Bonus opportunities