IT Field Technician 3- Broward County, FL

Responsibilities

• Provide assistance and guidance to co-workers on best approaches, practices, and lessons learned
• Prepare reports, material and documentation as requested
• May update project plan
• Participate in the development of MOPS (Method of Procedures)
• Train and mentor assigned co-workers, as necessary
• Provide departmental support in problem resolution, ensuring issues are resolved in an accurate, timely, and professional manner
• Gather all information prior to installs using the tools provided prior to traveling on-site
• Make an introductory phone call to the customer to confirm appointment time and location
• Provide remote support to customers and service technicians as needed
• Collect supporting documents from each installation and return assigned paperwork as required
• Submit expense reports and time cards to supervisor as required ensuring adherence to
• Follow research through until resolution
• Document all issues thoroughly maintaining department files

Qualifications

• Education: High school diploma or GED required
• Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred
• Experience: Minimum 5 years of technical customer service and installation or software training experience
• Minimum 5 years experience with networking, Windows based servers and workstations required
• Min two years of experience with Oracle and SQL preferred
• Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred
• Telephony knowledge (e.g. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred
• Basic knowledge of Word and Excel required
• Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc) preferred
• On-call required and night shift work dependent on customer request/updates (11pm -6am)
• Travel: Local travel throughout Florida
• Mileage is paid, but candidates must have their own working vehicle
• Physical Requirements: Must be able to occasionally lift up to 50lbs
• Occasionally may be asked to bend, stoop, carry items which may weigh more than 25lbs (i.e. tool kits), climb stairs, work in a confined space, crawl, kneel, push, reach above the shoulder, do repetitive motions, stand, walk, climb ladder, or lift objects above the head
• Must have enough mobility to load and unload product equipment, setup a station at a specified location, trace cables (potentially under desks) and sort equipment as required
• Should be able to hear customers over the phone, detect system beeps when troubleshooting, and verify sound quality when working with telephony equipment
• Must be able to see well enough to read PC screens, review mother board schematics, and follow technical documentation