IT Field Support Technician I
About the role
The IT Field Support Technician provides technical support for end user hardware and software needs, including project-based support onsite. The position provides routine, technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed while also repairing or replacing defective equipment with support as needed.
Responsibilities
- Knowledge transfer forums to identify and resolve problems
- Contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues
Education
Preferred: Associate degree in healthcare information technology, Computer Science, Information Technology, or related field.
Experience
Required: Minimum of 1-3 years healthcare or IT-related work experience OR Associate degree in healthcare information technology, Computer Science, Information Technology, or related field.
Skills
- Knowledge of computer hardware
- Exceptional written and oral communication skills
- Exceptional interpersonal skills
- Understanding of TCP/IP based networking
- Work well with minimal supervision showing clear direction and initiative
Benefits
- Medical, Vision, Dental
- Retirement with Employer Match and more (20+ hrs/week)
Schedule
40 hours per week, 8:00 AM – 5:00 PM with On Call Rotation. Day Shift.
Location: CoxHealth South, 3801 S National Ave, Springfield, Missouri 65807
Department: 1705 IT End User