IT Field Support Technician_Helena

Responsibilities

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivering all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• May provide functional guidance to colleagues

Skills

• Basic and moderately complex troubleshooting and repair activities
• Excellent customer service skills
• Clear communication skills

Requirements

• Technical school certification or equivalent
• 1-2 years of relevant experience
• Ability to drive to client locations
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance