IT & Facilities Support

Key Responsibilities

• Provide timely support by addressing user tickets related to hardware, software, and networking issues
• Aid users with installing applications, configuring systems, and setting up peripherals (e.g., printers, scanners)
• Diagnose technical issues by asking targeted questions and identifying root causes
• Guide users through solutions with clear, step-by-step instructions
• Perform remote troubleshooting and escalate issues when necessary
• Test and implement alternative solutions to resolve technical problems effectively
• Coolly document technical issues, resolutions, and processes in internal systems
• Contribute to the creation and maintenance of technical documentation and user guides
• Assist in the daily operation and maintenance of facility systems, equipment, and office spaces
• Support facility inspections and help track maintenance requests, work orders, and asset records
• Coordinate with vendors and service providers to ensure timely completion of maintenance activities
• Aid in implementing workplace safety, health, and environmental compliance requirements
• Provide administrative and project support to the Facilities team, including reporting and documentation

Qualifications

• Strong written and verbal communication skills
• 1–2 years of experience in IT support, desktop support, or a similar role (including internships/co-ops)
• Familiarity with Windows, Linux, and/or Mac OS environments
• Working knowledge of office productivity tools and computer peripherals
• Basic understanding of network security practices and antivirus tools
• Ability to troubleshoot technical issues remotely and explain solutions clearly
• Strong problem-solving skills with the ability to multitask and prioritize
• Customer-first mindset with a proactive and positive attitude
• Bachelor’s degree (or currently pursuing) in Computer Science or a related field