IT Engineer

About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team. We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role As an IT Engineer at Watershed, you’ll own the internal technology and SaaS platforms our teams rely on every day and shape how employees experience IT across our global offices. It’s an exciting time to join: we’ve equipped employees with best-in-class AI tools, and you’ll help define what modern IT looks like when AI is woven into how we work. You’ll support employees directly while designing agent-driven workflows, integrations, and self-service resources that reduce toil and turn repetitive tickets into well-engineered systems that make your colleagues’ lives meaningfully better. As we grow globally, you’ll have real ownership over the systems you build and a direct hand in shaping where IT goes next, partnering closely with teammates in San Francisco and London. We’re looking for someone with deep experience who finds joy in solving problems for people, thrives in a creative, collaborative environment, and has the judgment to balance quick fixes with long-term engineering. If you’re customer-obsessed, hard-working, proactive, inclusive, and optimistic, you’ll fit right in. This position is based in our San Francisco office, where you’ll work four days per week as part of our in-office culture. You will: Design and implement scalable IT solutions that enhance employee productivity and security across our global officesManage and maintain our core IT systems, including Okta, Kolide, Iru (formerly Kandji), Google Workspace, Notion, and SlackDevelop and optimize our global asset management processes for employee devices throughout their lifecycleBuild and maintain reliable automations and integrations across our IT systems, reducing repetitive work in onboarding, access management, device operations, and supportOwn and improve employee onboarding, role change, and offboarding lifecycle processes through reliable provisioning, access controls, automation, and device workflows in partnership with People and SecurityPartner with Security, People, Workplace, Engineering, and our external IT support provider to deliver reliable services and a thoughtful employee experienceServe as an escalation point for elevated hardware, software, and network-related issues, as well as occasional in-person support within the San Francisco officeMaintain a secure, reliable macOS fleet through device provisioning, configuration, patching, endpoint protection, and compliance monitoringManage and optimize our conference room technology and A/V systemsTurn recurring issues into lasting improvements through root-cause analysis, clear run books, employee-facing guidance, and self-service tools; maintain IT policies and procedures that support consistent service deliveryUse AI tools to accelerate troubleshooting, scripting, documentation, system architecture design and workflow developmentAdminister and support our AI platforms, including Claude, ChatGPT, Dust.tt, and Notion AI, managing access, configuration, integrations, and secure adoption across the company You might be a good fit if: You have 3+ years of increasing experience and responsibility in IT at high-growth technology companiesYou have hands-on experience administering Okta, including SSO, provisioning, and lifecycle workflows, and understand least-privilege accessYou have hands-on experience using AI to improve your work, can explain where it has helped, and know when to verify its output or use a different approachYou’re comfortable building scripts, using APIs, and workflow automation to solve operational problems, and you test, document, and maintain what you buildYou have experience managing and supporting Mac-based environmentsYou have experience with asset management systems and lifecycle management for employee devicesYou're knowledgeable about IT security best practices and compliance requirementsYou have excellent problem-solving abilities and a track record of managing multiple priorities in a fast-paced environmentYou're an effective communicator with both technical and non-technical stakeholdersYou have experience supporting a breadth of modern SaaS applicationsYou have experience managing vendor relationships and external service providersYou're passionate about creating exceptional user experiences and find fulfillment in helping others succeed Nice to have: First-hand experience building custom tools and applications to solve internal business challengesExperience with zero-trust security frameworksKnowledge of corporate networking fundamentals and troubleshootingFamiliarity with office setup and infrastructure planningDirect experience with IT compliance frameworks (SOC 2, ISO)Industry certifications related to our technology stack (e.g., Okta, Google Workspace, Cisco) Must be willing to work from an office 4 days per week (except for remote roles) Watershed has hub offices in San Francisco, New York, London, and Mexico City and satellite offices in Denver, Sydney, Paris, and Berlin. Where we have offices, employees are expected to be in office for 4 days per week. Certain jobs are open to being remote and will be specifically noted on the jobs page and in the job description if so. What’s the interview process like? It starts the same for every candidate: getting to know the team members through 1 to 2 conversations about Watershed, your experience, and your interests. Next steps can vary by role, but usual next steps are a skill or experience interview (e.g. a coding interview for an engineer, a portfolio review for a designer, deeper experience call for other roles) which leads to a virtual or in person interview panel. We prioritize transparency and lack of surprise throughout the process. What if I need accommodations for my interview? At Watershed, we are dedicated to ensuring an inclusive recruitment process. We provide reasonable accommodations for candidates with disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, or pregnancy-related support requirements. If you need assistance during your process, please contact your recruiter.