IT Engineer

About the role

This is a founding-level IT Support Engineer role for someone who is equal parts hands-on troubleshooter, systems thinker, and comfortable owning problems end to end with minimal process in place. You'll spend your time split between the support queue, automating tasks, and resolving general or complex IT issues for a fast-growing team.

Responsibilities

• Serve as the primary IT support engineer for the San Francisco office
• Administer and evolve our core Enterprise identity stack: Okta, Google
• Own the employee identity and application lifecycle
• Administer endpoint management and engineer solutions for compliance enforcement
• Automate recurring IT engineering work
• Support security and compliance efforts for SOC 2 and ISO 27001
• Identify opportunities to streamline IT operations and engineer tooling to scale

Requirements

• 3–5+ years of experience in IT systems engineering, ideally at a fast-growing company
• Hands-on administration experience with Okta or a comparable Secure ID/SSO platform
• Working knowledge of SSO, SAML, OIDC, and SCIM
• Experience managing a SaaS/collaboration stack such as Google Workspace, Slack, Notion, and a ticketing/project tool (Linear or similar)
• Experience with Mac endpoint management (JumpCloud, Jamf, or similar MDM)
• Scripting ability in Python and Bash, with demonstrable automation you've shipped
• Strong knowledge of systems and network primitives; advanced sysad know-how across various operating systems (*nix, macOS, Windows)
• Strong troubleshooting instincts across systems that touch identity, systems, networking, and SaaS integrations
• Clear written and oral communication
• Comfort with ambiguity and a preference for owning problems end to end
• Willingness to work on-site in San Francisco 5 days a week

Qualifications

Must-have skills include:

• Experience with SSO, SAML, OIDC, and SCIM
• Experience with SaaS/collaboration tools such as Google Workspace, Slack, Notion, and a ticketing/project tool (Linear or similar)
• Experience with Mac endpoint management (JumpCloud, Jamf, or similar MDM)
• Scripting ability in Python and Bash, with demonstrable automation you've shipped
• Strong knowledge of systems and network primitives; advanced sysad know-how across various operating systems (*nix, macOS, Windows)
• Strong troubleshooting instincts across systems that touch identity, systems, networking, and SaaS integrations