IT Engineer

About Norm Ai

Norm Ai, the agentic law company, serves clients with a combined $30 trillion in assets under management. Norm Ai pioneered Legal Engineering, enabling lawyers to build and oversee AI agents using Norm's no-code software tools. Its technology powers products like Norm Ai and the AI-native law firm, Norm Law, LLP.

AI Fluency

AI fluency is expected of all team members. Successful candidates must actively use AI in their work, demonstrating practical, hands-on experience rather than theoretical knowledge. This role requires fluency in AI tools, workflows, and outcomes.

The Role

The IT Engineer will manage IT systems at Norm Ai and Norm Law, ensuring reliability and security. This role combines technical engineering with operational oversight, including system hardening, security, and IT operations.

Responsibilities

• Own day-to-day IT operations and internal support processes
• Manage account provisioning and deprovisioning across systems
• Support integration of new tools, automation, and workflows across SaaS systems
• Collaborate with HR and Ops on onboarding/offboarding and asset management
• Act as an escalation point for IT issues and ensure high-quality internal support
• Maintain office networks, printers, conference rooms & Wi-Fi
• Work closely with employees and executives to meet technology needs

Strategic & Cross-Functional Contributions

• Contribute to defining and implementing company-wide IT and security policies
• Align IT controls with application security posture
• Identify and implement improvements to IT automation, observability, and compliance readiness
• Drive adoption of best practices in endpoint and SaaS security hygiene

Security Mindset & Enablement

• Apply a strong security mindset to IT systems
• Design, implement, and maintain secure baseline configurations for key IT and SaaS platforms
• Support device hardening efforts for company-managed endpoints
• Assist with implementation and ongoing operation of security tooling
• Remediate incidents, misconfigurations, and hygiene issues across endpoints and SaaS systems
• Contribute to security-related documentation

Skills & Experience

• Core: 5-10 years of experience in IT, security engineering, or systems administration
• Core: Proven experience with several of: Okta (SSO, MFA, lifecycle management, workflows), Google Workspace administration, JAMF and MacOS system hardening, endpoint protection tools (CrowdStrike, SentinelOne, etc.), SaaS configuration management and automation
• Core: Strong understanding of security principles (least privilege, zero trust, endpoint hardening, patching)
• Core: Experience implementing and maintaining SSO and MDM integrations
• Core: Excellent troubleshooting and systems-level thinking skills
• Core: Strong written documentation and communication skills
• Pluses: Experience in startup or high-growth environments, familiarity with compliance frameworks (SOC2, ISO 27001, etc.), automation or scripting experience (Python, Bash, MDM APIs, Okta Workflows), experience with Slack Enterprise, ChatGPT Enterprise, or similar collaboration platforms, exposure to vulnerability management and security telemetry tools, security certifications (Security+, Okta Certified Professional, CISSP, etc.)

Compensation And Benefits

$130,000–$155,000 a year plus equity. The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills (as uncovered during the interview process), experience, and relevant education or training. Please note that the compensation details listed here reflect the base salary only, and do not include equity or benefits. We offer a competitive salary along with equity compensation. Our comprehensive benefits package includes a 401(k) plan with an employer match. Employees enjoy top-tier insurance coverage, encompassing health, dental, hospital, accident, and vision plans. For candidates needing to relocate to NYC, we provide relocation reimbursement. We embrace a hybrid model, typically in-office 4 days per week.